Field Service Engineer II

Thermo Fisher Scientific • Cincinnati, OH

19h

About The Position

As a Field Service Engineer II at Thermo Fisher Scientific, you will help deliver excellent service for sophisticated analytical and scientific instruments. Working with customers across research, industrial, and healthcare settings, you will install, maintain, troubleshoot, and repair complex equipment while providing exceptional customer service. The role offers opportunities to work with advanced technology and contribute to scientific advancement and innovation.

The standard work schedule is Monday through Friday. The position involves travel within an assigned territory and work in various laboratory environments, with adherence to Good Manufacturing Practices (GMP), safety standards, and applicable personal protective equipment requirements.

Requirements

• An advanced degree with no prior experience required, or a bachelor's degree plus 2 years of hands-on technical experience installing, troubleshooting, and repairing complex analytical instruments.
• Strong electronics and mechanical troubleshooting skills, including the ability to diagnose issues down to the component level.
• Excellent written and verbal customer service and communication skills.
• Strong organizational and time-management capabilities.
• Proficiency with Microsoft Office and service management software.
• Ability to read and interpret technical documentation and schematics.
• Valid driver's license and ability to travel up to 50–75% within the assigned territory.
• Physical ability to lift up to 50 lbs and work in various laboratory environments.
• English proficiency.
• Strong problem-solving abilities and capacity to work independently.
• Ability to respond to customer needs with short notice.
• Experience documenting service activities and preparing detailed reports.
• Demonstrated success in meeting customer satisfaction goals.

Nice To Haves

• Preferred fields of study include Electronics, Engineering, Physics, Chemistry, or a related technical field.
• Additional relevant certifications.
• Experience with ultra-high vacuum systems and high-voltage equipment.
• Additional languages.

Responsibilities

• Install, maintain, troubleshoot, and repair complex analytical and scientific instruments.
• Provide excellent customer service and respond to customer needs, including on short notice.
• Train and support customers on equipment operation.
• Document service activities and prepare detailed reports.
• Adhere to safety protocols, quality standards, and GMP requirements.
• Travel within the assigned territory, up to 50–75%.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level