Field Service Engineer II / Senior Field Service Engineer

Hitachi•Austin, TX

2d•Onsite

About The Position

The Field Service Engineer is responsible for preventative and unscheduled maintenance of Hitachi E.C.R. Etching Systems at customer facilities throughout the United States and internationally. The position maintains electronic, electrical, electro-magnetic, mechanical, pneumatic, vacuum, microwave, radio frequency, gas delivery, and wafer transfer subsystems. Engineers report to customer manufacturing facilities daily and take direction from the Hitachi Technical Supervisor. Compressed workweeks may apply, and the engineer must be willing to work overtime upon request. The role interfaces with the site coordinator to perform maintenance.

Requirements

Field Service Engineer II: 1 to 3+ years of experience repairing semiconductor manufacturing equipment, preferably etch.
Senior Field Service Engineer: 3 to 5+ years of experience repairing semiconductor manufacturing equipment, preferably etch.
Strong mechanical aptitude.
Customer interface and communication skills.
Ability to resolve difficult technical issues and devise long-term plans for ongoing service-related issues at customer sites.
Willingness to work overtime upon request.

Nice To Haves

Associate’s degree in a related field, or equivalent combination of education and work experience.
Experience repairing etch equipment.

Responsibilities

Address service-related issues at customer sites.
Provide training to customers and new field engineers.
Provide technical guidance to junior field engineers and customers.
Perform system installations at customer sites.
Complete field service documentation used to track system reliability and customer billing.
Perform preventative and unscheduled maintenance of E.C.R. Etching Systems and their subsystems.
Interface with the site coordinator to perform maintenance.