Field Service Engineer II

Hitachi • Mount Pleasant, PA

3d • Remote

About The Position

The Field Service Engineer II serves as a technical partner for customers, delivering service and support for advanced industrial equipment and systems. The role involves hands-on installation, commissioning, maintenance, repair, troubleshooting, and technical guidance at customer facilities. The engineer works independently and with cross-functional teams to improve equipment performance, reliability, and customer outcomes, while promoting safety, compliance, technical excellence, and the development of less experienced team members. Extensive travel, including occasional overnight stays, is required.

Requirements

• Bachelor's degree in Electrical Engineering, Mechanical Engineering, Industrial Technology, or a related technical field; equivalent practical experience will also be considered.
• Minimum 3–5 years of experience supporting, maintaining, or repairing complex industrial equipment.
• Strong knowledge of electrical, mechanical, hydraulic, and pneumatic systems.
• Ability to read and interpret technical schematics, blueprints, and wiring diagrams.
• Proven troubleshooting and diagnostic skills, with the ability to solve complex technical challenges independently.
• Valid driver's license and willingness to travel extensively, including occasional overnight stays.

Responsibilities

• Perform installation, commissioning, preventive maintenance, and repair activities on industrial equipment and systems.
• Diagnose and resolve complex mechanical, electrical, hydraulic, pneumatic, and software-related issues.
• Provide expert technical support and guidance to customers at their facilities.
• Deliver training on equipment operation, maintenance practices, and system optimization.
• Collaborate with engineering, sales, and support teams to improve products and customer outcomes.
• Maintain accurate service documentation, repair records, and spare parts inventory.
• Communicate service updates, recommendations, and technical findings clearly and professionally.
• Mentor and support less experienced field service team members while promoting technical excellence.
• Ensure compliance with applicable external and internal regulations, procedures, and guidelines.

Benefits

• Medical, dental, vision, and prescription plans.
• 401(k) with company match and additional contributions.
• Flexible paid time off and paid holidays.
• Tuition reimbursement and continuous learning programs.
• Parental leave, adoption assistance, and fertility benefits.
• Career development opportunities, technical training, mentorship, and pathways for long-term growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level