Field Service Engineer II

Waters Corporation • San Francisco, CA

3d

About The Position

Waters Materials Sciences Division is seeking a customer-focused professional to join its Field Service Organization in the San Francisco Bay Area Service Territory. The role provides technical expertise and service for TA Instruments scientific instrumentation and software across customer laboratories in industries including pharmaceutical and life sciences, chemical materials, clinical, food, environmental, forensics, academia, and government.

The Field Service Engineer provides customer service and training; diagnoses and troubleshoots customer problems; assists with parts management; and repairs, installs, and calibrates supported instruments and accessories. The role also involves developing limited knowledge of applications software, documenting service and repair activities, maintaining current technical materials, submitting required paperwork, communicating professionally with customers and internal teams, and informing customers about—and selling—service products and contracts. The position is territory-based and requires travel within the designated territory, with occasional overnight travel.

Requirements

• Associate degree in chemistry, engineering, biology, or another science-related field.
• 0–2 years of experience with installation, performance maintenance, troubleshooting, support, and/or end-user utilization of scientific instrumentation.
• Ability to perform effective system-level troubleshooting.
• Strong customer focus.
• Interpersonal savvy and the ability to communicate with people at different expertise levels and adapt communication to customer needs.
• Personal integrity, trustworthiness, and ethical practice.
• Ability to work independently and make decisions.
• Effective time-management skills.
• System-level approach to problem solving.
• Analytical attitude and strong drive to resolve open issues.
• Excellent verbal and written communication skills.
• Clean driving license and valid passport.

Nice To Haves

• Bachelor’s degree preferred.
• Previous experience with the TA Instruments product suite, including DSC, TGA, SDT, TMA, SA, DMA, DHR, HR, ARES, and RSA.

Responsibilities

• Provide customer service and training, diagnose and troubleshoot customer problems, and assist with parts management issues.
• Repair and install supported instrument models and accessories; calibrate instruments for efficient performance.
• Develop limited knowledge of applications software.
• Prepare service reports, logs, and other documentation of service and repair activities, including reports for product reliability reporting.
• Maintain up-to-date manuals, service notes, drawings, and other materials needed for efficient work.
• Prepare and submit timely paperwork documenting work in progress, completed work, and other tracking information.
• Maintain prompt, professional communication with customers and internal resources.
• Provide customers with information about service products and offerings and sell service products and contracts.
• Travel within the designated territory and occasionally travel overnight.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree