Field Service Engineer II

Cohu•San Diego, CA

1d•$72,000 - $85,000•Onsite

About The Position

Cohu is seeking a Field Service Engineer II based in Chandler, Arizona, to provide customer-facing technical support for semiconductor test equipment at customer sites in the United States and internationally. The role includes installation, maintenance, repair, modifications, upgrades, troubleshooting, and customer training. The engineer applies knowledge of electro-mechanical and pneumatic systems, software, equipment functionality, and diagnostics to support reliable equipment operation and deliver customer service. The position requires on-site customer support, technical issue resolution, equipment reliability analysis, development of testing procedures, and coordination with internal teams and customers. Domestic and international travel is required; the posting gives travel estimates of up to 75% in the role description and up to 50% under Job Conditions.

Requirements

Bachelor's degree, or an equivalent combination of education, training, and related semiconductor test equipment experience.
At least three years of experience as a field or technical customer service engineer/technician, or systems engineer/technician.
Experience installing, repairing, upgrading, servicing, troubleshooting, and resolving problems with semiconductor test equipment.
Demonstrated experience interfacing with and servicing customers on-site as a technical company representative.
Intermediate knowledge of semiconductor equipment, including electro-mechanical systems, pneumatic systems, software and control systems, and related materials.
Ability to read schematics, assembly drawings, and detailed blueprints, and to use tools and mechanical fixtures.
Intermediate to advanced ability to use a diagnostic terminal.
Ability to handle diverse assigned projects, analyze data, and select an appropriate corrective method.
Excellent communication and presentation skills for interfacing with high-profile customers.
Computer literacy and working knowledge of Microsoft Word and Excel.
Must possess and maintain a valid driver's license and automobile insurance.
Ability to travel domestically and internationally; the posting states up to 75% in the role description and up to 50% under Job Conditions.

Nice To Haves

Technical knowledge and experience in an engineering or technical/customer/product support role with Delta Design semiconductor test equipment.
Experience with VTS and/or Pyramid handlers.

Responsibilities

Install, repair, and retrofit semiconductor test equipment at customer sites in Arizona, elsewhere in the United States, and internationally.
Test and troubleshoot complex electro-mechanical, pneumatic, and software systems; follow procedures, document findings, make repairs, solve problems, and communicate repair suggestions to customers.
Isolate equipment start-up malfunctions and take corrective action.
Respond to customer technical service requests and recommend improvements to product reliability, serviceability, and spare-parts lists.
Provide technical assistance to the internal Sales Department.
Develop and certify standard testing procedures.
Monitor product reliability, collect and analyze data, report findings, and recommend improvements.
Coordinate and participate in conference calls to facilitate resolution of escalated issues.
Provide technical support and training to customers, including operator training, and serve as an on-site equipment expert.
Train customer personnel and OEM dealers in equipment operation and maintenance requirements.
Deliver technical presentations on field service processes and equipment operations.