Field Service Engineer II

WEG Electric Corp•Duluth, GA

About The Position

WEG Electric Corp. is seeking a Field Service Engineer II to provide advanced technical expertise in commissioning, startup, troubleshooting, maintenance, and repair of WEG Automation products, including Low Voltage (LV) and Medium Voltage (MV) Drives, Soft Starters, PLC/SCADA Systems, and industrial control equipment. The role serves as a senior technical resource for customers and supports complex field service activities, technical training, and the development of junior engineers and technicians. It is responsible for delivering service throughout the product lifecycle while maintaining strong customer relationships and following applicable safety procedures and company policies. WEG Electric Corp. is an industrial electric motor manufacturer founded in 1961. It operates in the capital goods sector across Motors, Energy, Automation, Coatings, and Transmission & Distribution, and provides products including electric motors, variable frequency drives, soft starters, controls, panels, transformers, and generators. Its US corporate office is in Duluth, Georgia, with manufacturing units in Minnesota, Indiana, and Missouri, and more than 30,000 employees worldwide.

Requirements

At least 2 years of hands-on field service experience supporting electrical distribution systems, industrial automation equipment, drives, motors, or related technologies.
Extensive experience commissioning, troubleshooting, and servicing LV and MV Drives, Soft Starters, and industrial control systems.
Strong understanding of Variable Frequency Drives (VFDs), electric motors, power distribution, and industrial applications.
Ability to read and interpret electrical schematics, wiring diagrams, technical drawings, and service documentation.
Proficiency with diagnostic and testing equipment, including multimeters, oscilloscopes, insulation resistance testers, and power analyzers.
Working knowledge of PLCs, HMIs, SCADA systems, and industrial communication networks such as Ethernet/IP, Modbus, DeviceNet, and Profibus.
Understanding of power quality analysis, relay testing, and electrical system verification techniques.
Strong knowledge of NFPA 70E, OSHA regulations, NEC requirements, and Lockout/Tagout (LOTO) procedures.
Intermediate proficiency with Microsoft Office Suite and service reporting tools.
Strong troubleshooting, analytical, and problem-solving skills, including the ability to resolve complex technical issues.
Excellent verbal and written communication skills.
Strong organizational, planning, and time-management skills.
Demonstrated leadership abilities and experience mentoring technical personnel.
Strong customer focus and ability to build and maintain professional relationships.
Ability to work independently and collaborate effectively with cross-functional teams.
High school diploma or GED required.
Must be authorized to work in the United States; WEG Electric Corp. does not offer visa sponsorship for this role.
Candidates must submit an updated resume and complete the application to be considered.

Nice To Haves

Bachelor’s degree in Engineering, Electrical Engineering Technology, Automation, Mechatronics, or a related technical field.
Equivalent combinations of education, technical certifications, military training, and relevant industry experience will be considered.
Experience supporting customers in manufacturing, utilities, water/wastewater, mining, oil and gas, or similar industrial environments.

Responsibilities

Install, start up, commission, troubleshoot, and repair LV and MV Drives, Soft Starters, Motors, PLCs, and automation systems.
Diagnose complex electrical, control, communication, and automation issues and implement corrective actions.
Conduct preventive and corrective maintenance on WEG Automation equipment and related systems.
Provide remote and on-site customer technical support, including emergency response and after-hours escalation support when required.
Perform power quality measurements, relay testing, system verification, and performance assessments as applicable.
Serve as the primary technical resource for customers, end users, channel partners, and internal teams.
Develop and deliver customer training on installation, commissioning, operation, maintenance, and troubleshooting of LV and MV Drives and Soft Starters.
Set expectations for service scope, timelines, follow-up actions, and project deliverables.
Maintain customer relationships and represent WEG professionally in field interactions.
Prepare service reports, commissioning documents, technical findings, and corrective-action recommendations.
Support warranty investigations by identifying root causes and determining responsibility for failures.
Document service activities, non-conformities, and customer interactions in appropriate systems.
Complete expense reports, timesheets, and documentation required for billing and record-keeping.
Provide feedback on product performance, field issues, customer needs, and continuous improvement opportunities.
Mentor and support the technical development of junior engineers, technicians, and service personnel.
Participate in internal and external technical training to maintain expertise and certifications.
Promote and follow applicable safety procedures, standards, and company policies.
Perform other duties and responsibilities as assigned.