Senior Field Service Technician - Redwood City, CA

VetJobs•Redwood City, CA

2d•$36 - $68•Onsite

About The Position

Rivian is hiring an experienced Senior Field Service Technician to serve as a technical expert and leader supporting complex vehicle repairs and field operations. The role calls for an adaptable, team-oriented leader who can drive continuous improvement, mentor junior team members, and resolve complex diagnostic challenges. The position is based primarily at a service center, with potential work at remote locations, customer sites, mobile routes, or production plants as business needs require. The technician performs advanced vehicle diagnostics, repairs, installations, and inspections; supports field teams through technical guidance and remote troubleshooting; and uses specialized diagnostic equipment to address electrical, high-voltage, and network faults. The role also includes coaching technicians, improving and standardizing repair workflows, overseeing complex parts operations, documenting work and root-cause findings, and engaging with customers, suppliers, and internal teams during escalations and outreach events. The role requires availability for a standard 40-hour workweek, including weekends, holidays, and varied shifts as needed, and travel to regional locations or production plants. The listed California Bay Area pay range is $36.18 to $68.44 per hour. The successful candidate may be eligible for an annual performance bonus.

Requirements

High school diploma, GED, or recognized equivalency credential preferred.
Graduation from an accredited automotive repair school or vocational program preferred.
At least 21 years of age.
Valid driver’s license and clean driving record, with no suspensions or revocations within the past 3–5 years.
Availability for a standard 40-hour workweek, including weekends, holidays, early morning, evening, or overnight shifts as required.
Ability to travel to regional locations or production plants as needed.
Proficiency in Windows/Mac environments, work order management systems, and specialized engineering/diagnostic documentation systems.
Physical ability to perform occupational tasks including sitting, standing, bending, kneeling, and lifting up to 50 lbs.
State mechanic certifications where required by jurisdiction.
Five to eight or more years of automotive repair experience preferred, including extensive bumper-to-bumper diagnostics.
Three to eight or more years of hands-on experience with vehicle high-voltage systems and high-voltage diagnostic work.
Deep understanding of high-voltage architecture, High-Voltage Interlock Loops (HVIL), charging isolation, and safety power-down protocols using appropriate PPE; ability to diagnose complex high-voltage faults and isolation issues.
Advanced knowledge of automotive electronics, CAN and LIN bus communication, electrical schematics, and precise wiring harness repairs.
Mastery of chassis service, including alignments and braking systems, and advanced diagnosis of ABS, traction control, power steering, and Noise, Vibration, and Harshness concerns.
Comprehensive knowledge of HVAC systems, coolant drain/fill operations, A/C machine usage, 609 refrigerant certification, and complex thermal management diagnosis.
Proficiency in calibrating Advanced Driver Assistance Systems (ADAS) and replacing or adjusting sensors, body panels, and glass to manufacturer tolerances.
Ability to drive a non-commercial truck and trailer preferred.

Nice To Haves

High school diploma, GED, or recognized equivalency credential.
Graduation from an accredited automotive repair school or vocational program.
Ability to drive a non-commercial truck and trailer.
Five to eight or more years of automotive repair experience, with extensive bumper-to-bumper diagnostics.
Experience in leadership or supervisory roles such as Shop Foreman, Team Lead, or Technical Mentor.
Background in continuous improvement, process standardization, and escalation management.

Responsibilities

Perform bumper-to-bumper diagnostics, complex repairs, installations, and inspections at service centers and in field settings, including customer sites, mobile routes, and remote locations.
Provide high-level diagnostic guidance to field service teams and perform remote diagnostics or repairs using logged vehicle data and technical schematics when issues can be safely addressed without local vehicle access.
Coach, mentor, and train junior technicians and internal partners; foster cross-functional collaboration and lead shop-floor technical problem-solving.
Use specialized diagnostic tools, including PICO-Scope, PCAN, Kavaser Memorator, and breakout boxes, to resolve complex electrical, high-voltage, and network faults.
Conduct road tests to verify repair quality, champion continuous improvement, and promote high standards across repair workflows.
Oversee complex parts operations, including ordering, receiving, inventory management, and billing.
Create high-quality documentation in service support and engineering systems; provide root-cause analysis and actionable feedback to field service engineers and leadership.
Engage professionally with customers, suppliers, and internal teams during escalation resolutions or mobile outreach events.