Relationship Banker II - Redwood City, CA

U.S. Bank•Redwood City, CA

2d•$29 - $36•Onsite

About The Position

Relationship Bankers build relationships with customers through in-person, appointment-based, and virtual channels, using a digital-first mindset to provide counsel and address banking needs. They build trust by learning about customers’ goals, obtaining and processing customer and account information, explaining deposit and loan products and services, and recommending solutions tailored to each customer. The role includes proactive outreach and follow-up, identifying solutions for new and existing customers, maintaining knowledge of consumer and business banking products and services, greeting customers, and processing basic transactions. Relationship Bankers work collaboratively with branch colleagues and partners, open consumer and business accounts, complete service requests, submit credit applications, and educate customers about digital and self-service options. They use available resources and technology to provide an accurate, consistent customer experience and operational excellence. The position requires National Mortgage Licensing System (NMLS) registration under the S.A.F.E. Act of 2008 and Regulation Z. Registration includes criminal background and credit checks; failure to meet or maintain registration requirements may result in rescission of an offer or termination of employment. The role requires working from a U.S. Bank location on all scheduled work days.

Requirements

High school diploma or equivalent.
Typically, at least four to five years of job-related retail banking experience, or a combination of experience and commensurate training.
Ability to work from a U.S. Bank location on all scheduled work days.
Must meet and maintain NMLS registration requirements, including required criminal background and credit checks.

Nice To Haves

Proven ability to build and foster customer relationships through proactive outreach and follow-up.
Ability to engage and communicate effectively with customers.
Thorough knowledge of applicable bank and branch policies, procedures, and support systems.
Thorough knowledge of retail products and services.
Proven customer service and interpersonal skills.
Experience participating in sales campaigns or promotions.
Experience using and demonstrating digital products and self-service technologies.
Ability to explore and identify customers’ needs while using a digital-first mindset.
Advanced proficiency in making appropriate recommendations that meet customer needs reactively and proactively.
Financial services industry experience preferred.

Responsibilities

Build and foster customer relationships through proactive outreach and follow-up, learning customers’ financial needs and banking channel preferences.
Identify and recommend solutions for new and existing customers by engaging and communicating effectively.
Maintain working knowledge of consumer and business banking products and services, including digital offerings.
Provide a consistent customer experience, including greeting customers and processing basic transactions.
Collaborate with branch team members and partners to serve customers.
Open consumer and business accounts, complete service requests, and submit credit applications.
Educate customers about digital and self-service products and services.
Use available resources and technologies to optimize customer experience and ensure operational excellence and accuracy.
Complete the required NMLS registration process and maintain its requirements.

Benefits

Healthcare coverage, including medical, dental, and vision.
Basic term and optional term life insurance.
Short-term and long-term disability insurance.
Pregnancy disability and parental leave.
401(k) and employer-funded retirement plan.
Paid vacation of two to five weeks depending on salary grade and tenure.
Up to 11 paid holiday opportunities.
Adoption assistance.
Sick and Safe Leave accruals of one hour for every 30 hours worked, up to 80 hours per calendar year unless otherwise provided by law.
Incentive and recognition programs.
Equity stock purchase, 401(k) contribution, and pension, subject to eligibility requirements.