Field Service Technician - Redwood City, CA

Military Spouse Corporate Career Network•Redwood City, CA

23h•Onsite

About The Position

Rivian is hiring an emerging- to mid-level Field Service Technician to support electric vehicle repairs, inspections, and field service operations while developing technical skills under the mentorship of senior technicians and leadership. The role is based primarily at a local service center and may also involve remote work, mobile service travel, or plant operations as business needs evolve. The technician is expected to provide an exceptional customer experience and perform high-quality work while following safety procedures.

Requirements

High school diploma, GED, or recognized equivalent credential preferred.
Minimum age of 21 years.
Valid driver’s license and clean driving record, with no suspensions or revocations within the past 3–5 years.
Availability for a standard 40-hour workweek, including potential weekend, holiday, early morning, evening, or overnight shifts based on business needs.
Flexibility to travel to regional locations or production facilities as needed.
Proficiency with laptops and computers in Windows or Mac environments and with work order management systems.
Strong organizational skills, time management, attention to detail, and eagerness to learn.
Ability to sit, stand, walk, bend, kneel, reach, and lift up to 50 lbs.
0–3 years of hands-on experience in an automotive shop or technical environment; recent graduates are welcome.
Foundational understanding of basic electricity theory, including high- versus low-voltage awareness; basic circuit measurement tools such as a DVOM; and introductory exposure to electrical schematics.
Familiarity with basic hand and power tools, entry-level tire repairs, and basic vehicle alignments.
Basic understanding of diagnostic workflows and troubleshooting steps under guidance.

Nice To Haves

Ability to drive a non-commercial truck and trailer.
Graduation from an accredited automotive repair school or program.
Basic exposure to electric vehicle or hybrid frameworks.
Experience working in a fast-paced startup environment.

Responsibilities

Perform or assist with vehicle diagnosis, repairs, installations, and inspections at service centers, on mobile routes, or at remote locations.
Learn to identify and explain Rivian products, EV frameworks, tools, and accessories while working under senior-technician mentorship.
Use available technical resources and follow repair procedures without compromising quality or safety.
Conduct post-repair road tests to verify repair quality and operational safety.
Assist with parts operations, including ordering, receiving, shipping, inventory tracking, and work order and expense reporting.
Maintain detailed technical notes and documentation for completed and in-process repairs.
Interact professionally with customers, families, third-party affiliates, and suppliers at service facilities and outreach events.
Identify process improvements, provide constructive feedback to mentorship leads, and participate in service campaigns or containment initiatives.
Engage in required training, keep technical skills current, and maintain high-quality work with increasing independence.