Senior Field Service Technician - Redwood City, CA

Military Spouse Corporate Career Network•Redwood City, CA

1d•Onsite

About The Position

Rivian is seeking an experienced Senior Field Service Technician to serve as a technical expert and leader supporting complex vehicle repairs and field operations. The role is primarily based at a service center, but may also involve remote work, travel to remote locations, or support at production plants as business needs require. The technician will tackle advanced diagnostic challenges, mentor junior team members, promote continuous improvement, and help maintain high repair standards in a fast-paced environment. The position includes performing advanced vehicle diagnostics, repairs, installations, and inspections in service centers and field settings; supporting teams with remote troubleshooting; leading technical problem-solving; managing complex parts operations; and documenting findings and root-cause analyses. The technician will interact with customers, suppliers, internal teams, field service engineers, and leadership during escalations and outreach events. The role requires availability for a standard 40-hour workweek and may include weekends, holidays, or early morning, evening, or overnight shifts as required. Regional travel or travel to production plants may be needed. The salary range for California (Bay Area) applicants is $36.18 to $68.44 per hour. The successful candidate may be eligible for an annual performance bonus.

Requirements

High school diploma, GED, or recognized equivalency credential preferred.
Graduation from an accredited automotive repair school or vocational program preferred.
Must be at least 21 years old.
Valid driver’s license with a clean driving record; no suspensions or revocations within the past 3–5 years.
Ability to work a standard 40-hour week, including weekends, holidays, early morning, evening, or overnight shifts as required.
Ability to travel to regional locations or production plants as needed.
Proficiency in Windows/Mac environments, work order management systems, and specialized engineering and diagnostic documentation systems.
Physical ability to perform occupational tasks including sitting, standing, bending, kneeling, and lifting up to 50 lbs.
State mechanic certifications where required by jurisdiction; Michigan examples include certifications in front end, suspension, steering, brakes, electrical, and HVAC.
Extensive bumper-to-bumper automotive diagnostics and repair experience; 5 to 8+ years of automotive repair experience preferred.
3 to 8+ years of hands-on experience with vehicle high-voltage systems and high-voltage diagnostic work.
Deep understanding of high-voltage architecture, High-Voltage Interlock Loops (HVIL), charging isolation, safety power-down protocols, appropriate PPE, and diagnosis of complex high-voltage faults and isolation issues.
Advanced knowledge of automotive electronics, CAN and LIN bus communications, electrical schematics, and wiring harness repairs.
Expertise in chassis service, including alignments and braking systems, and diagnosis of ABS, traction control, power steering, and Noise, Vibration, and Harshness (NVH) concerns.
Comprehensive knowledge of HVAC systems, coolant drain/fill operations, A/C machine usage, 609 refrigerant certification, and thermal management diagnostics.
Proficiency in calibrating Advanced Driver Assistance Systems (ADAS) and replacing or adjusting sensors, body panels, and glass to manufacturer tolerances.
Demonstrated background in continuous improvement, process standardization, and escalation management.

Nice To Haves

Ability to drive a non-commercial truck and trailer.
Experience in a leadership or supervisory role, such as Shop Foreman, Team Lead, or Technical Mentor.
High school diploma, GED, or recognized equivalency credential.
Graduation from an accredited automotive repair school or vocational program.
5 to 8+ years of automotive repair experience.
State mechanic certifications where required by jurisdiction.

Responsibilities

Perform bumper-to-bumper diagnostics, complex repairs, installations, and inspections on vehicles at service centers and in field settings, including customer sites, mobile routes, and remote locations.
Provide high-level diagnostic guidance to field service teams and perform remote diagnostics or repairs when issues can be safely addressed without local vehicle access, using logged vehicle data and technical schematics.
Coach, mentor, and train junior technicians and internal partners; foster cross-functional collaboration and lead shop-floor technical problem-solving.
Use specialized diagnostic tools, including PICO-Scope, PCAN, Kavaser Memorator, and breakout boxes, to resolve complex electrical, high-voltage, and network faults.
Conduct road tests to verify repair quality, champion continuous improvement, and promote high standards across repair workflows.
Oversee complex parts operations, including ordering, receiving, inventory management, and billing.
Create thorough documentation in service support and engineering systems; provide root-cause analysis and actionable feedback to field service engineers and leadership.
Engage professionally with customers, suppliers, and internal teams during escalation resolutions or mobile outreach events.
Travel to regional locations or production plants as needed to provide advanced field support.