Facilitator Jobs

About The Position

Requirements

• Associate degree required; a bachelor’s degree is preferred in a human services-related field.
• At least two years of experience in quality assurance, intake coordination, or human services administration.
• Experience with electronic health records (EHR) and case management databases.
• Ability to manage large volumes of data accurately while meeting deadlines.
• Strong ability to interact professionally with referral sources, internal staff, and external agencies.
• Ability to train and support staff in compliance-related procedures.
• Highly detail-oriented, with a commitment to accuracy in case assignments, documentation, and reporting.
• Valid driver’s license, current motor vehicle insurance, and reliable transportation may be required for occasional travel.
• Ability to handle confidential and sensitive client information professionally.
• Maintain all required training and certifications per licensing and accreditation standards.
• Ability to work independently and as part of a team, coordinating intake, quality assurance, and service delivery.

Nice To Haves

• Bachelor’s degree in a human services-related field.
• Experience with accreditation, licensing, or compliance processes in a human services environment.

Responsibilities

• Manage and process HHS referrals for FCS services, ensuring proper documentation and compliance.
• Assign referrals to the appropriate FCS Unit based on case requirements and alignment with HHS Units.
• Enter client information into CFI’s FCS database, PIMSY electronic health records, and HHS’ FCS database (Jarvis).
• Ensure timely assignment of Family Preservation cases to designated Family Specialists.
• Communicate with HHS, internal supervisors, and program directors regarding case assignments and delays.
• Ensure intake procedures and documentation align with state standards, licensing, and certification requirements.
• Monitor compliance with contract criteria and identify and implement corrective actions as needed.
• Assist in training new and current staff on intake procedures and quality assurance standards.
• Work with the Quality Assurance team to review program data and contribute to continuous improvement efforts.
• Liaise between HHS, FCS staff, and subcontractors to coordinate referrals and case management.
• Notify referring HHS workers of the aligned Unit Supervisor within three days of intake.
• Track service authorizations, referrals, and terminations for ongoing and completed cases, keeping records accurate and up to date.
• Assist in maintaining and distributing current staff contact lists, alignment team lists, and referral tracking reports.
• Process and manage requests for CFI to use subcontractors, ensuring appropriate assignments and compliance with contract standards.
• Facilitate Family Focused Meetings, Child Safety Conferences, and YTDM meetings as needed.
• Ensure meetings meet contract criteria and certification requirements, with timely documentation and communication to involved parties.
• Coordinate meeting schedules with families, referral entities, and attendees, including timing and location.