Wraparound Facilitator

BrightSpring Health Services•Wheeling, WV

About The Position

StepStone Family & Youth Services is seeking a compassionate, dedicated Wraparound Facilitator to support youth and families with complex behavioral, emotional, and social needs. The role focuses on trauma-informed, strengths-based, and family-centered practices that empower families, strengthen natural supports, promote stability, and help youth remain connected to their families and communities. The facilitator leads the wraparound planning process, coordinates multidisciplinary team meetings, develops individualized plans of care, connects families with community-based resources, and monitors progress toward identified goals. The position collaborates with youth, families, schools, behavioral health providers, community partners, and other care-team members to ensure coordinated services responsive to each family's strengths and needs. The listed responsibilities also include referral intake and screening, pre-admission coordination, payer and reimbursement discussions, maintaining referral-source relationships, tracking referral outcomes and satisfaction, and supporting operational compliance and growth planning. StepStone Family and Youth Services, an affiliate of BrightSpring Health Services, provides residential and family services, foster-family support and training, respite care, and guidance for young adults transitioning to independent living.

Requirements

Bachelor's degree in a human services or nursing field.
Valid driver's license.
Two years of experience in case management or a related discipline.
Ability to communicate both verbally and in writing.

Responsibilities

Respond to incoming calls from referral sources and potential clients, identify client needs, and consult with the Director of Clinical Management about the Company's ability to meet them.
Complete viable referrals by arranging and conducting pre-screening assessments, preparing pre-screening reports and case proposals, and completing related pre-admission paperwork, including payment authorization and treatment-team coordination.
Oversee, direct, and supervise field staff assisting with the pre-screening process.
Access relevant national, state, and Company account information, including contract terms and prior payer agreements, as appropriate.
Consult with third-party representatives about benefit coverage, client financial responsibility, service authorization, and reimbursement procedures.
Present Company services, explain potential reimbursement options, and negotiate reimbursement levels with third-party payers.
Notify referral sources of case acceptance and provide information about the clinical team responsible for the client's case.
Maintain knowledge of Company services and resources and of resources available in the community.
Identify alternative community service sources when Company services are not appropriate or available.
Maintain relationships with referral sources and payer case managers, and seek referrals as appropriate.
Record call outcomes and keep the SAR informed.
Monitor referral-source satisfaction, track and report conversion ratios, and provide summary reports to management when requested.
Implement and maintain operational processes with up-line management to support compliance with Company policies, requirements, and regulatory mandates.
Participate in the Company's HIPAA privacy practices and Business Ethics and Compliance programs.
Participate in quarterly growth-planning meetings and activities, including discussions about staffing and recruitment needs.
Participate in special projects and perform other duties as assigned.
Lead the wraparound planning process, coordinate multidisciplinary team meetings, and develop individualized plans of care.
Connect families with community-based resources and monitor progress toward identified goals.
Work with youth, families, schools, behavioral health providers, community partners, and care-team members to coordinate responsive services.