Career Facilitator

Goodwill Brand•Altoona, PA

10d•Onsite

About The Position

The Career Facilitator provides and coordinates individualized vocational services, community outreach, and support for individuals facing disadvantaged conditions and barriers to employment. The role helps participants secure employment or pursue further education while building relationships with the business community to expand opportunities. It connects job seekers, employers, and community resources through an integrated, jobs-driven public workforce system. The position is based in a Pennsylvania CareerLink® office and involves direct interaction with job seekers, employers, and partner agencies in public and community settings. It requires regular travel within the county and occasional cross-county travel for meetings, training, employer and client outreach, and community events. The Career Facilitator receives direct supervision from the Program Manager and has autonomy to perform duties in accordance with agency policies; the position has no supervisory responsibilities. The role requires occasional evening and weekend availability for networking events, career fairs, and outreach activities. Physical requirements include bending, stooping, stretching, pushing and pulling, and standing for extended periods; lifting up to 25 pounds regularly and up to 50 pounds occasionally with assistance; and vision and hearing corrected within normal limits. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Requirements

Meet one of the following education and experience pathways: high school diploma or equivalent with 5 years of relevant experience; associate degree with 3 years of relevant experience; or bachelor's degree in human services, workforce development, education, business, or a related field.
Relevant experience, training, or certifications may be considered in place of a formal degree.
Relevant experience may include vocational services, workforce development, career coaching, job placement, recruitment, case management, vocational counseling, or community outreach supporting people facing employment barriers.
Relevant experience may include customer service or administrative support involving client assistance, troubleshooting, solution provision, communication, problem-solving, and client engagement.
Ability to build rapport and establish trust with individuals facing employment barriers.
Strong written and verbal communication skills, including public speaking.
Empathetic and patient demeanor, with strong active listening skills.
Ability to develop individualized service and employment plans with actionable steps.
Knowledge of workforce development programs, local labor markets, employer needs, and community support services.
Strong organizational and time-management skills, including timely follow-up and accurate reporting.
Ability to work independently and collaboratively.
Proficiency in Microsoft Office, Google Suite, and data-entry and management systems.
Ability to pass background checks, including Act 151 Pennsylvania Child Abuse History Clearance, Pennsylvania Criminal History Check, and FBI Fingerprints.
Valid driver's license with a clean driving record and dependable transportation for work duties.
Access to a working telephone for prompt communication.
Flexibility to work occasional evenings and weekends as needed.
Ability to travel regularly within the county and occasionally across counties.
Ability to perform bending, stooping, stretching, pushing and pulling, and extended standing as needed.
Ability to lift up to 25 pounds regularly and up to 50 pounds occasionally with assistance.
Vision and hearing corrected within normal limits.

Nice To Haves

Professional certifications such as Certified Employment Support Professional (CESP), similar credentials, or strengths-based case management training.

Responsibilities

Develop and implement individualized service plans to help participants identify strengths, overcome barriers, and achieve employment or educational goals.
Conduct assessments using strengths-based case management practices.
Provide individualized career guidance, career assessments, and employment planning.
Assist job seekers with resume writing, interview preparation, and job applications, and help them build a professional career portfolio.
Deliver job readiness training, financial literacy education, and career workshops in individual and group settings.
Support job seekers in overcoming employment barriers and developing essential workplace skills.
Connect participants with wraparound services, including housing assistance, financial literacy, and mental health resources.
Engage employers, identify job opportunities, and present employer incentives to facilitate job development.
Advocate for participants by helping employers identify and implement workplace accommodations.
Refer participants to training programs, educational opportunities, support services, and appropriate community resources, ensuring accuracy and follow-through.
Maintain consistent, proactive communication with individuals served to track progress and provide ongoing support.
Collaborate with staff, community stakeholders, and partner organizations to support participant needs and expand resources.
Build and maintain relationships with community organizations, schools, and employers to create job opportunities.
Identify and promote job opportunities through employer partnerships and workforce development programs.
Provide services and meet with customers in community settings outside of the CareerLink®.
Attend and participate in networking events, job fairs, and community outreach programs.
Maintain accurate and confidential records of client interactions, progress, and services provided.
Ensure compliance with workforce development policies, funding requirements, and program reporting standards, including Federal Data Reports and Workforce Development Reports.
Track and report progress toward program performance outcomes.
Review program plans and services to ensure alignment with goals and compliance requirements.
Enter data accurately and promptly into workforce management systems.
Participate in team meetings, professional development, and community outreach efforts.
Deliver high-quality career services and customer service in accordance with workforce development best practices.
Maintain professional, cooperative, and courteous relationships with supervisors, staff, coworkers, funding sources, and community partners.
Represent Goodwill and its clients professionally and comply with internal policies, ethical standards, federal and state guidelines, and confidentiality requirements.
Meet program goals and performance outcomes while providing timely services, case management, and record and file management.