Facilitator

Children & Families of Iowa•Council Bluffs, IA

20m

About The Position

The Facilitator coordinates and leads Family Focused Meetings (FFM), Child Safety Conferences (CSC), Youth Transition Decision-Making (YTDM), and Youth-Centered Planning Meetings (YCPM) in alignment with statewide standards. The role involves preparing participants, guiding productive discussions, and completing follow-up documentation to support family-driven, goal-oriented planning. The Facilitator collaborates with families, youth, agency teams, and other professionals; explains meeting processes and encourages participation; schedules meetings at suitable times and locations; and coordinates supplies, interpreters, and materials for in-person, virtual, or hybrid meetings. The role also ensures participants are informed of meeting details and changes, facilitates meetings to achieve clear outcomes and actionable plans, completes documentation within required timeframes, and maintains confidentiality. Participation in staff meetings, required training, and ongoing professional development is expected.

Requirements

Associate degree or equivalent post-secondary education with relevant human services experience.
Complete required trainings and certifications within contractual timeframes and maintain renewals or recertifications as required.
Valid driver's license, reliable transportation, and proof of auto insurance.
Ability to handle emergencies, manage conflict, and maintain professional boundaries.
Ability to keep meetings focused and productive and redirect discussions when needed.
Compassion and cultural sensitivity, including the ability to support youth and their uniqueness.
Proficiency with Microsoft Office and case management systems.
Ability to lift or move up to 25 lbs. and travel to meeting locations.
Strong reasoning, problem-solving, documentation, communication, organization, facilitation, and follow-up skills.
Ability to collaborate with families, youth, and professionals across multiple systems.
Commitment to family-focused, strength-based, and goal-oriented practices.
Flexibility to adapt to changing schedules and needs, sometimes with little notice.

Nice To Haves

Bachelor's degree.

Responsibilities

Learn and follow all statewide contractual standards.
Collaborate with Family Centered Services team members, HHS and JCS team members, youth, families, and other professionals to prepare for meetings.
Meet with families and youth to explain processes, encourage participation, and identify supports.
Schedule meetings at times and locations that work best for families and youth.
Coordinate supplies, interpreters, and materials for in-person, virtual, or hybrid meetings.
Ensure identified participants are invited and promptly informed of changes or cancellations.
Facilitate meetings according to established standards, ensuring quality discussions, clear outcomes, and actionable plans.
Manage and guide meetings in both intimate and large-scale formats.
Complete follow-up tasks after meetings, including documentation.
Document and upload meeting notes to required systems within contractual timeframes.
Maintain confidentiality in all records and communications, following agency policies.
Participate in staff meetings, required trainings, and ongoing professional development.