Temporary Client Facilitator - Impuestos

Metropolitan Family Service•Gresham, OR

7d•Onsite

About The Position

Metropolitan Family Service is hiring a temporary, limited-duration Bilingual Client Facilitator for its MFS CASH Oregon tax site. The position is expected to run from approximately January 13, 2027, through April 30, 2027, and works 16–30 hours per week. The role supports equitable access to tax site services by combining client intake, check-in, and site-flow assistance with professional Spanish-English interpretation. The facilitator helps Spanish-speaking clients navigate intake and tax preparation processes and supports volunteer tax preparers with clear communication. The position does not offer benefits. The role is based in person at the MFS Plaza office and may also support other tax sites as necessary. The work is conducted in a collaborative classroom or office environment that can be busy and noisy. The position requires availability Wednesday through Sunday, 8:30 a.m. to 5:00 p.m.; occasional early morning, weekend, or evening work may also be required. The facilitator reports to the Lead Tax Site Coordinator III.

Requirements

Fluent reading, writing, and speaking skills in both English and Spanish.
Excellent customer service skills and experience working with diverse populations in high-stress settings.
Skill in de-escalation techniques and ability to apply trauma-informed care principles sensitively and respectfully.
Strong interpersonal communication skills, including professional interpretation techniques.
Ability to maintain confidentiality and professionalism.
Time-management and organizational skills, with adaptability to changing priorities.
Computer competency, including Google Suite and scheduling or call-center software.
Ability to multitask and work collaboratively within a team.
High school diploma, GED, or equivalent related experience.
Personal transportation that allows timely travel within the Portland metropolitan area.
If driving a personal vehicle, a valid driver license for the state of residency, personal auto liability insurance, and a driving record that permits coverage under the agency auto liability policy are required.
Completion of the agency's criminal background check, including fingerprinting.

Nice To Haves

Experience in customer service, client facilitation, or interpretation.
Demonstrated experience serving diverse communities, particularly Spanish-speaking populations.

Responsibilities

Welcome clients upon arrival at the tax site.
Screen and intake clients, determining eligibility for MFS CASH Oregon services.
Check in clients, assist with appointment scheduling, and guide client flow through the site.
Provide clear Spanish-English interpretation during client interactions, including oral interpretation of documents, to support intake and tax preparation.
Interpret communications between volunteer tax preparers and Spanish-speaking clients.
Respond to general client inquiries without providing tax advice or tax return information.
Answer telephone inquiries and return client calls.
Provide resource referrals and distribute relevant materials in English and Spanish.
Assist with data entry and maintain confidentiality of client information.
Help organize and maintain an orderly waiting area and tax site environment.
Support site operations, including volunteer break room inventory, and complete other assigned tasks.
Be available to staff and support other tax sites as necessary.