TEMPORARY CLIENT FACILITATOR - IMPUESTOS
About The Position
The Bilingual Client Facilitator combines tax client intake, check-in, and site-flow support with professional Spanish-English interpretation. The role helps Spanish-speaking clients access and understand tax site services and supports volunteer tax preparers with clear communication. The position works under the supervision of the Lead Tax Site Coordinator III at the Impuestos Comunitarios MFS Civic Office in Gresham, Oregon. It is a temporary, limited-duration position expected to run approximately January 13, 2027, through April 30, 2027, for 16–30 hours per week. Availability is required Wednesday through Sunday, 8:30 a.m.–5:00 p.m. The position does not offer benefits. The role is non-exempt.
Requirements
- High school education level is listed.
- Professional Spanish-English interpretation skills are required by the role.
- Availability Wednesday through Sunday, 8:30 a.m.–5:00 p.m.
- Ability to collaborate and communicate effectively with a broad range of individuals and groups within MFS and other agencies.
- Ability to work in a multicultural, diverse environment and support inclusion and program access.
- Commitment to confidentiality of client information.
Responsibilities
- Welcome clients upon arrival at the tax site.
- Screen clients and conduct intake to determine eligibility for MFS CASH Oregon services.
- Check in clients, assist with appointment scheduling, and guide client flow through the site.
- Provide Spanish-English interpretation during client interactions, including oral interpretation of documents to support intake and tax preparation.
- Interpret communications between volunteer tax preparers and Spanish-speaking clients.
- Respond to general client inquiries without providing tax advice or tax return information.
- Answer telephone inquiries and return client calls.
- Provide resource referrals and distribute relevant materials in English and Spanish.
- Complete data entry and maintain the confidentiality of client information.
- Help organize and maintain an orderly waiting area and tax site environment.
- Support site operations, including volunteer break room inventory and other assigned tasks.
- Be available to staff and support other tax sites as necessary.
- Perform other duties as needed.
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What This Job Offers
Job Type
Part-time
Education Level
High school or GED
