TEMPORARY CLIENT FACILITATOR - IMPUESTOS

METROPOLITAN FAMILY SERVICE•Gresham, OR

9d•$24 - $24•Onsite

About The Position

Metropolitan Family Service is hiring a temporary, limited-duration Bilingual Client Facilitator for its MFS CASH Oregon tax program at the MFS Civic Office in Gresham, Oregon. The role is expected to run from approximately January 13, 2027, through on or before April 30, 2027, for 16–30 hours per week. The schedule requires availability Wednesday through Sunday, 8:30 a.m.–5:00 p.m. The position is non-exempt, part-time, and does not offer benefits. Under the supervision of the Lead Tax Site Coordinator III, the facilitator combines client intake, check-in, and site-flow support with professional Spanish-English interpretation. The position helps Spanish-speaking clients access and understand tax-site services and assists volunteer tax preparers through clear communication. The role does not provide tax advice or tax-return information. Work is performed in person in a collaborative office or classroom environment and may take place at other locations as needed. The office can be busy and noisy. The position requires regular computer, telephone, and copier use; occasional access by stairs; extended sitting and occasional standing; and moderate lifting of materials or equipment weighing up to 20 pounds. Travel within the Portland metropolitan area may be necessary. The position requires a background check, including fingerprinting. Metropolitan Family Service emphasizes equity, inclusion, anti-racism, collaboration, and service to diverse communities.

Requirements

Fluent reading, writing, and speaking ability in both English and Spanish.
Excellent customer service skills and experience working with diverse populations in high-stress settings.
Skill in de-escalation and ability to apply trauma-informed care principles sensitively and respectfully.
Strong interpersonal communication skills, including professional interpretation techniques.
Ability to maintain confidentiality and professionalism.
Time-management and organizational skills, and adaptability to changing priorities.
Computer competency, including Google Suite and scheduling or call-center software.
Ability to multitask and collaborate within a team.
High school diploma, GED, or equivalent related experience.
Personal transportation that permits timely travel within the Portland metropolitan area.
If driving a personal vehicle: valid driver license for the state of residency, personal auto liability insurance, and a driving record that permits coverage under the agency auto liability policy.
Completion of the required criminal background check, including fingerprinting.

Nice To Haves

Experience in customer service, client facilitation, or interpretation.
Demonstrated experience serving diverse communities, particularly Spanish-speaking populations.

Responsibilities

Provide a welcoming environment for clients arriving at the tax site.
Screen and intake clients and determine eligibility for MFS CASH Oregon services.
Check in clients, assist with appointment scheduling, and guide client flow through the site.
Interpret professionally between Spanish and English during client interactions, including orally interpreting documents to support intake and tax preparation.
Interpret communications between volunteer tax preparers and Spanish-speaking clients.
Respond to general client inquiries without providing tax advice or tax-return information.
Answer telephone inquiries and return client calls.
Provide resource referrals and distribute relevant materials in English and Spanish.
Enter data and maintain the confidentiality of client information.
Help organize and maintain an orderly waiting area and tax-site environment.
Support site operations, including maintaining volunteer break-room inventory, and complete other assigned tasks.
Be available to staff and support other tax sites as necessary.