Temporary Client Facilitator -Beaverton

Metropolitan Family Service•Beaverton, OR

2d•Onsite

About The Position

The Bilingual Client Facilitator is a temporary, limited-duration position with MFS CASH Oregon, based in person at Metropolitan Family Service’s Beaverton office. The role combines tax-client intake, check-in, and site-flow support with professional Spanish-English interpretation for Spanish-speaking clients and volunteers. It helps ensure clients can access and understand tax-site services and supports volunteer tax preparers through clear communication. The position is expected to run approximately January 13, 2027, through April 30, 2027, or earlier. Hours vary from 16 to 30 per week, with availability required Wednesday through Sunday, 8:30 a.m. to 5:00 p.m. The position is non-exempt and does not offer benefits. Work is performed in person in a collaborative office or classroom environment, which may be busy and noisy, and occasionally at other locations as needed.

Requirements

Fluency in reading, writing, and speaking both English and Spanish.
Excellent customer service skills and experience working with diverse populations in high-stress settings.
Skill in de-escalation techniques and ability to apply trauma-informed care principles sensitively and respectfully.
Strong interpersonal communication skills, including professional interpretation techniques.
Ability to maintain confidentiality and professionalism.
Time-management and organizational skills, and adaptability to changing priorities.
Competency using computers, including Google Suite and scheduling or call-center software.
Ability to multitask and work collaboratively within a team.
High school diploma, GED, or equivalent related experience.
Personal transportation that permits timely travel within the Portland metropolitan area. If driving a personal vehicle, a valid driver license for the state of residency, personal auto liability insurance, and a driving record that permits coverage under the agency auto liability policy are required.
Completion of a criminal background check, including fingerprinting.

Nice To Haves

Experience in customer service, client facilitation, or interpretation.
Demonstrated experience serving diverse communities, particularly Spanish-speaking populations.

Responsibilities

Welcome clients arriving at the tax site.
Screen and intake clients to determine eligibility for MFS CASH Oregon services.
Check in clients, assist with appointment scheduling, and guide the flow of clients through the site.
Provide clear Spanish-English interpretation during client interactions, including oral interpretation of documents, to facilitate intake and tax preparation.
Interpret communications between volunteer tax preparers and Spanish-speaking clients.
Respond to general client inquiries without providing tax advice or tax return information.
Answer telephone inquiries and return client calls.
Provide resource referrals and distribute relevant materials in English and Spanish.
Assist with data entry and maintain confidentiality of client information.
Help organize and maintain an orderly waiting area and tax-site environment.
Support site operations, including volunteer break-room inventory, and perform other assigned tasks.
Be available to staff and support other tax sites as necessary.
Perform other duties as required.