TEMPORARY CLIENT FACILITATOR -BEAVERTON
About The Position
Metropolitan Family Service is hiring a temporary, limited-duration Bilingual Client Facilitator for MFS CASH Oregon at its Beaverton office. The role is scheduled to run approximately January 13, 2027, through April 30, 2027, and offers 16–30 hours per week. Availability is required Wednesday through Sunday, 8:30 a.m.–5:00 p.m. The position combines tax-client intake, check-in, and site-flow support with professional Spanish-English interpretation, helping Spanish-speaking clients access and understand tax-site services and supporting volunteer tax preparers. The position reports to the Lead Tax and Financial Services Coordinator III and does not offer benefits. The role supports MFS values of equity and social justice, inclusion, collaboration, and teamwork. Work is performed in person at the Beaverton office and may also involve supporting other tax sites. The position requires confidentiality, customer service, interpretation, and administrative support in a busy office environment. MFS is an Equal Opportunity Employer committed to building a diverse workforce.
Requirements
- Fluency in reading, writing, and speaking both English and Spanish.
- Excellent customer service skills and experience working with diverse populations in high-stress settings.
- Skill in de-escalation techniques and ability to apply trauma-informed care principles with sensitivity and respect.
- Strong interpersonal communication skills, including professional interpretation techniques.
- Ability to maintain confidentiality and professionalism.
- Time-management and organizational skills, and adaptability to changing priorities.
- Competence using computers, including Google Suite and scheduling/call-center software.
- Ability to multitask and collaborate within a team environment.
- High school diploma, GED, or equivalent related experience.
- Personal transportation that allows timely travel within the Portland metropolitan area. If using a personal vehicle, a valid driver license for the state of residency, personal auto liability insurance coverage, and a driving record that permits coverage under the agency auto liability policy are required.
- Completion of the agency criminal background check, including fingerprint background check.
Nice To Haves
- Experience in customer service, client facilitation, or interpretation.
- Demonstrated experience serving diverse communities, particularly Spanish-speaking populations.
Responsibilities
- Welcome clients when they arrive at the tax site.
- Screen and conduct intake with clients to determine eligibility for MFS CASH Oregon services.
- Check in clients, assist with appointment scheduling, and guide the flow of clients through the site.
- Provide clear Spanish-English interpretation during client interactions, including oral interpretation of documents, to facilitate intake and tax preparation.
- Interpret communications between volunteer tax preparers and Spanish-speaking clients.
- Respond to general client inquiries without providing tax advice or tax return information.
- Answer telephone inquiries and return client calls.
- Provide resource referrals and distribute relevant materials in English and Spanish.
- Perform data entry and maintain the confidentiality of client information.
- Help organize and maintain an orderly waiting area and tax-site environment.
- Support site operations, including volunteer break-room inventory, and complete other assigned tasks.
- Be available to staff and support other tax sites as necessary.
- Perform other duties as required.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
