Temporary Client Facilitator - Impuestos

Metropolitan Family Service•Gresham, OR

2d•Onsite

About The Position

The Bilingual Client Facilitator supports Metropolitan Family Service’s MFS CASH Oregon tax site by combining client intake, check-in, and site-flow assistance with Spanish-English interpretation. The role helps Spanish-speaking clients understand and access tax site services and supports volunteer tax preparers with communication. The position reports to the Lead Tax Site Coordinator III and is based at Impuestos Comunitarious, MFS Civic Office, 1700 NW Civic Dr., Suite 200, Gresham, Oregon. This is a temporary, limited-duration, non-exempt position expected to run approximately January 13, 2027 through April 30, 2027. Hours vary from 16 to 30 per week, with availability required Wednesday through Sunday, 8:30 a.m. to 5:00 p.m. The position does not offer benefits.

Responsibilities

Welcome clients upon arrival at the tax site.
Screen clients and conduct intake to determine eligibility for MFS CASH Oregon services.
Check in clients, assist with appointment scheduling, and guide client flow through the site.
Provide clear Spanish-English interpretation during client interactions, including oral interpretation of documents to support intake and tax preparation.
Interpret communications between volunteer tax preparers and Spanish-speaking clients.
Respond to general client inquiries without providing tax advice or tax return information.
Answer telephone inquiries and return client calls.
Provide resource referrals and distribute relevant materials in English and Spanish.
Assist with data entry and maintain the confidentiality of client information.
Help organize and maintain an orderly waiting area and tax site environment.
Support site operations, including volunteer break-room inventory, and complete other assigned tasks.
Be available to staff and support other tax sites as necessary.