Facilitator/Enroller - 1199 Union Benefits

Sun River Health•Copiague, NY

25d•$20 - $23

About The Position

Sun River Health is seeking a full-time Facilitator/Enroller for its Patchogue site. The role provides patient-centered service and helps patients access care in a pleasant, knowledgeable, and efficient manner. The Facilitator/Enroller communicates with a diverse population and is responsible for patient registration and appointment processes, serving as an access point for patients to receive care. The role performs duties in compliance with applicable systems and job-specific standards. The position includes verifying insurance and setting fees according to the sliding scale, contacting patients by telephone and mail, scheduling appointments, collecting fees, and explaining services and charges. The Facilitator/Enroller also communicates service information to patients and team members, distributes patient materials, and assists with daily reception activities to ensure processes for patient services are initiated. The role requires a high school diploma or GED. A driver's license is optional. The successful candidate completes tasks accurately and on time, solves routine and complex problems, communicates effectively, organizes work, exercises sound judgment, works independently and cooperatively, and demonstrates reliability and sensitivity to diversity, equity, and inclusion. The position emphasizes Sun River Health's mission and values, patient-centered care, and Planetree principles.

Requirements

High school graduate or GED.
Complete required tasks in a timely manner and achieve goals and work targets.
Solve problems and find solutions to routine and complex issues, using available resources effectively.
Interact effectively with others and demonstrate sensitivity to diversity, equity, and inclusiveness.
Make reasonable and thoughtful judgments, weighing facts and premises before forming opinions, recommendations, or courses of action.
Understand the position and relevant conditions and be generally knowledgeable in most aspects of the position.
Perform work accurately and correctly while avoiding errors and mistakes.
Embrace Sun River Health's mission and values, with a focus on patient-centered care and Planetree ideals.
Demonstrate the key principles of the Planetree Language of Caring, including “heart, head, heart” communication.
Communicate effectively in verbal and written formats, delivering messages clearly, directly, and promptly.
Plan and organize work systematically.
Work safely, protect the welfare of patients, visitors, and coworkers, and maintain the security of physical and data property.
Demonstrate reliable attendance and responsible time management; meet schedules and deadlines.
Accomplish assignments independently and be willing to assume new and varied assignments and responsibilities.
Cooperate with others inside and outside the organization and promote teamwork.
A driver's license is optional.

Responsibilities

Verify patient insurance and set fees based on the sliding scale fee.
Contact patients by telephone and mail.
Schedule appointments, collect fees, and explain patient services and charges.
Communicate all aspects of service effectively with patients and team members.
Distribute materials to patients, including patient satisfaction cards, patient rights, and other appropriate materials.
Assist with daily reception activities and ensure that processes needed for patient services are initiated.
Perform duties in compliance with systems, job-specific standards, Sun River Health policies and procedures, and regulatory agencies.

Benefits

Medical insurance
Dental insurance
Vision insurance
Life and disability coverage
Retirement savings plan
Commuter and transit benefits
Employee Assistance Program
Employee discount program
Professional development opportunities
Tuition reimbursement for eligible employees and job-related coursework
Potential eligibility for federal and state loan repayment or loan forgiveness programs, including HRSA and NHSC programs