Dispatcher Jobs

About The Position

Requirements

• High school diploma or GED required; additional education in transportation, healthcare, or a related field is a plus.
• 2+ years in transportation routing, dispatching and scheduling expertise strongly preferred.
• Experience in NEMT, EMS, or healthcare-related transportation is highly desirable.
• Strong organizational skills demonstrated by the ability to effectively multitask and work in a fast-paced, time-sensitive environment.
• Excellent communication skills (verbal and written), with a professional phone manner.
• Strong problem-solving and decision-making skills under pressure.
• Basic geographic knowledge of the service area and ability to read maps/ use GPS.
• Proficiency with dispatch software, scheduling systems, and standard office applications.
• High attention to detail and accuracy in data entry and documentation.
• Customer-service oriented and compassionate when working with passengers and families.
• Reliable, punctual, and able to handle shift work (evenings, weekends, and holidays, as needed).
• Team player with a positive, solutions-focused attitude.
• Ability to work a flexible schedule; may include early mornings, late evenings, weekends, or holidays depending on business need.
• Ability to handle a high volume of calls and time-sensitive tasks requiring sustained focus and composure.
• Ability to speak clearly and hear well enough to perform dispatch and customer service duties.

Responsibilities

• Receive and process trip requests from clients, facilities, brokers, and/or software platforms.
• Schedule, modify, and cancel trips in the dispatch system as needed.
• Manage diver schedules: Assign trips to drivers based on location, availability, vehicle type, and client needs.
• Optimize routes to improve on-time performance and reduce wait times and mileage.
• Serve as the primary point of contact for drivers, clients, and facilities during active trips.
• Provide clear and timely instructions to drivers via phone, radio, or dispatch software.
• Answer incoming calls, respond to inquiries, and provide status updates on trips.
• Handle complaints or service issues professionally, escalating as appropriate.
• Monitor real-time trip status, driver locations, and schedules using dispatch/ GPS software.
• Track late, no-show, or missed trips and take corrective action to minimize service disruptions.
• Ensure that special needs (wheelchair, stretcher, bariatric, escort, etc.) are correctly documented and accommodated.
• Coordinate backup vehicles or trips in the event of breakdowns, delays, or driver shortages.
• Accurately document all trips, changes, incidents, and communications in the dispatch system.
• Follow NEMT, HIPAA, and company policies related to privacy, safety, and documentation.
• Verify eligibility, trip authorization numbers, and billing-related information when required.
• Assist with reporting and data entry related to on-time performance, trip volume, and incident logs.
• Work closely with drivers, supervisors, and operations managers to maintain smooth daily operations.
• Participate in shift handoffs to ensure continuity of information and coverage.
• Provide feedback on recurring issues, system problems, or process improvements.

Benefits

• Paid Time Off (“PTO”) & Holiday Pay
• Medical/Vision
• Dental
• 401(k)
• Casual Dress Environment
• Leadership Mentoring Opportunities