Dispatcher

Nextech • Tulsa, OK

19d • Onsite

About The Position

Nextech is seeking a Dispatcher to support field service operations by connecting technicians, customers, and internal teams. The role coordinates schedules and service requests, keeps technicians and customers informed, and helps ensure work is completed efficiently, accurately, and professionally. It requires precision, adaptability, urgency, and a commitment to excellent customer and team support.

The position is office-based. The Dispatcher communicates job-related information clearly, follows applicable work instructions and safety procedures, and completes required documentation.

Requirements

• Previous dispatch experience; service-industry experience is preferred.
• High-level computer skills, especially in Excel.
• Excellent organizational and time-management skills.
• Strong sense of urgency and ability to prioritize tasks effectively.
• Strong written and verbal communication skills in English, including the ability to convey and understand job-related information, respond accurately to questions and instructions, and read, interpret, and prepare job-related documents.
• Team-first attitude and solution-focused mindset.
• Ability to thrive in a fast-paced, deadline-driven environment.
• Attention to detail, accuracy, and follow-through.

Nice To Haves

• Service-industry dispatch experience.

Responsibilities

• Manage real-time manual and electronic dispatch boards and keep technician schedules up to date.
• Communicate service updates, customer needs, and schedule changes to technicians and management.
• Track service history, updates, and customer communications in the database.
• Coordinate daily schedules to support efficiency, accuracy, and timely work completion.
• Verify technician check-ins and check-outs and confirm IVR compliance.
• Ensure technicians have the correct parts and purchase orders to complete jobs.
• Provide professional, urgent support to internal teams and customers.
• Collaborate with Regional Service Managers to clear and schedule new calls.
• Manage data entry, purchasing, and internal support for the assigned region.
• Communicate job-related information clearly and accurately with customers, colleagues, and other individuals needed to perform assigned duties.
• Follow applicable work instructions and safety procedures and complete required documentation.

Benefits

• Paid training, certification support, and education reimbursement.
• Multiple health plans, including a free employee-only option.
• Dental and vision coverage starting after 30 days.
• Free life insurance equal to annual salary.
• 401(k) with a 50% company match on the first 6%.
• Optional supplemental life, disability, accident, and critical illness coverage.
• Seven paid holidays and paid time off.
• Discounts on travel, auto, dining, and more.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed