Dispatcher | $52K–$57K | Transportation Operations

Purple Cow Recruiting•Capitol Heights, MD

19d•$52,000 - $57,000•Onsite

About The Position

Heartline Staffing is recruiting an on-site Dispatcher in Capitol Heights, Maryland, to support overnight transportation and delivery operations. The Dispatcher works with drivers to resolve delivery issues related to equipment failures, weather, or store readiness, and communicates resolutions to appropriate parties. The position also responds to overnight associate questions, investigates accidents and customer complaints, and supports the transition from night-shift to day-shift operations. The role includes driver check-in and end-of-shift procedures, route and equipment documentation audits, monitoring driver routes and timekeeping, reviewing logs for DOT compliance, and verifying inspection reports. The Dispatcher must follow DOT and FMCSA regulations, company policies, cold-chain protocols, and required personal protective equipment standards. The position is on-site and requires travel of up to 20%. The posting describes several possible schedules, but the specific schedule for this opening has not been confirmed. Start times may vary, and overtime, holiday, and weekend work are required. Hours and shifts may change based on operating conditions and business needs.

Requirements

Experience working with Samsara.
Basic computer skills.
High school diploma or equivalent.
At least three years of experience in vehicle routing, dispatching, or logistics.
Proficient English-language and basic math skills.
Excellent communication skills, including listening, speaking plainly, and communicating effectively.
Problem-solving skills and ability to prioritize issues for immediate resolution.
Attention to detail, self-motivation, ability to work independently, and ability to prioritize multiple daily activities.
Proficiency in Oracle or AS400 is required after 90 days.
Ability to work overtime, holidays, and weekends; work hours and shifts may change based on operating needs.
Follow applicable DOT and FMCSA regulations and company policies.

Nice To Haves

Experience working in a union environment.
Class A or Class B CDL.
Experience with Microsoft Office applications, including Excel, Word, Outlook, and PowerPoint.
Experience with Oracle and/or AS400.
Adaptability and flexibility in a rapidly changing environment.

Responsibilities

Dispatch and assist drivers during overnight delivery operations, resolve delivery issues, and address customer service concerns.
Complete driver check-in procedures; audit route equipment and documentation; inspect trailer and cab cleanliness.
Review driver packets and verify the return of phones, chargers, and keys before drivers or helpers end their shifts.
Maintain night transportation operations and support the transition to day-shift operations.
Conduct daily driver safety messages.
Investigate customer complaints using the Customer Reporting Management System (CRM) and communicate findings to management.
Monitor route times and driver timekeeping; review driver logs for DOT compliance.
Review the I-Bright system for driver location and cold-chain compliance.
Verify completion of Driver Vehicle Inspection Reports and overnight reports.
Follow Federal DOT and FMCSA regulations and company policies.
Maintain a clean work environment, including picking up trash and cleaning spills.
Complete other assigned duties and small projects.