Traffic Monitoring Call Center/Surveillance/Dispatcher/Freeway Operator

AECOM • Bradenton, FL

7d • $21 - $23 • Onsite

About The Position

AECOM is seeking Freeway Operators to monitor freeway management systems (FMS) and support traffic and incident management. Operators must be familiar with the District’s freeway system and freeway- and arterial-related Intelligent Transportation Systems (ITS) applications. First- and second-shift opportunities are available. The position is based onsite in Bradenton, Florida.

Operators monitor traffic and system conditions, enter and update events in SunGuide, disseminate information through ITS devices, websites, and Florida 511, and coordinate with control room staff, law enforcement, maintenance teams, and external agencies. They dispatch Road Ranger Service Patrols and Rapid Incident Scene Clearance (RISC) vendors, manage wrong-way driver events, monitor arterial operations, and report equipment faults. The role also includes daily ITS infrastructure checks, data and quality assurance, periodic operations and incident reporting, and support for after-action reviews, in accordance with FDOT District 1 policies and the TMC Operations SOP.

The position requires prolonged stationary monitoring of ITS displays and communications, operation of software and web-based applications, and successful completion of required background, fingerprint-based, and drug screenings. AECOM does not provide sponsorship for United States work authorization or relocation benefits. Newly hired employees must attend in-person Day 1 onboarding at an AECOM office.

Requirements

• High school diploma or GED.
• Ability to remain stationary for long periods while monitoring ITS displays, ramp meters, law enforcement radio broadcasts, calls, and communications with staff or partner agencies.
• Ability to operate software platforms and web-based applications.
• Must pass state and federal criminal history/security background checks and FDOT fingerprint-based screening.
• Must pass a pre-employment drug screen.

Nice To Haves

• Previous experience in a call center, customer service, 911 operator, or dispatching environment.
• Demonstrated ability to meet high customer service expectations.
• Ability to work calmly and professionally in a fast-paced, high-pressure environment.
• Previous experience with heavy telephone, radio, and computer use.
• Effective oral and written communication skills for in-person, radio, and phone conversations.
• Ability to interpret geographic information on maps and map-based applications.
• Knowledge of Florida interstates and state routes, with geographic familiarity with freeway systems and arterial roadways.
• Efficient and accurate data-entry skills.

Responsibilities

• Monitor freeway conditions and systems using CCTV, Road Ranger Service Patrols, detector data, and other ITS resources; detect, confirm, update, and respond to scheduled and unscheduled traffic events, incidents, congestion, and travel-time imbalances.
• Enter events and congestion into SunGuide and disseminate information through ITS devices, websites, and Florida 511 (FL511).
• Coordinate incident responses with control room staff, law enforcement, external agencies, and other operations staff.
• Dispatch Road Ranger Service Patrols to assist motorists, events, and law enforcement; log activities in SunGuide and ensure records are complete and concise.
• Manage Wrong Way Driver events.
• Detect, confirm, and report faults affecting control room and field ITS equipment.
• Monitor and manage arterial operations outside STMC operational hours and coordinate signal operational changes through the on-call Signal Operations Engineer.
• Perform daily ITS infrastructure checks during the morning shift and open failure tickets for detected malfunctions.
• Coordinate with maintenance staff as needed.
• Follow FDOT District 1 policies, the TMC Operations SOP, and its time requirements for event confirmation, dispatching, message posting, and system updates.
• Post detour routes in FL511 and carry out tasks specified in the District 1 TMC Operations SOP.
• Assist with data collection and preparation of required periodic, travel speed, travel time, incident, and other requested reports.
• Assist with SunGuide configuration changes, including reference points and contact groups, as directed by the SOP.
• Produce periodic operations reports and performance measures; support TPAS and Wrong Way Driver Detection Systems, SunGuide data QA/QC, OTM system, smart work zones, and other assigned work.
• Prepare event chronologies, timestamp sheets, incident images, and other materials for major-incident after-action reviews.
• Coordinate with FDOT and/or FHP and dispatch the appropriate RISC vendor to major events; log activities and timestamps and update the vendor rotation list.
• Manage events and congestion using the SunGuide GUI, electronic systems, and field devices.
• Assist the RTMC/STMC Shift Supervisor in informing emergency services, including FHP, Road Ranger, local police, fire, and EMS, about traffic incidents.
• Perform other tasks assigned by the Department.

Benefits

• Depending on employment status, benefits may include medical, dental, vision, life, AD&D, and disability benefits; paid time off; leaves of absence; voluntary benefits; perks; flexible work options; well-being resources; employee assistance program; business travel insurance; service recognition awards; retirement savings plan; and employee stock purchase plan.
• Training and development programs designed to expand technical expertise and leadership skills.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED