Airport Police Monitoring Center Operator (Dispatcher)
About The Position
The Airport Police Monitoring Center Operator monitors and responds to emergency calls, alarms, and surveillance monitors in the Airport Police Department’s Monitoring Center. The operator is responsible for communications with security units and monitoring closed-circuit television (CCTV) equipment. Work includes monitoring CCTV, access control gate points, computerized security alarm systems, and fire alarms; receiving and relaying service information; maintaining radio communications with airport police personnel; and performing administrative duties for the Monitoring Center. The operator receives daily direction from the shift supervisor and is supervised by the Airport Police Chief. The position requires a five-year employment and fingerprint background check before employment to satisfy Federal Aviation Administration requirements.
Requirements
- High school diploma or GED.
- Six months of experience receiving and transmitting telephone, radio, and/or alarm-system calls and/or monitoring security, including use of word-processing software.
- Submit to a five-year employment and fingerprint background check before employment to satisfy FAA requirements.
- Knowledge of video surveillance systems, radio communication systems and dispatch protocols, and call-processing techniques.
- Ability to communicate clearly orally and in writing, including preparing reports and documents.
- Ability to operate a personal computer and business software such as word-processing, spreadsheet, and email programs.
- Ability to assess situations, determine information needed for dispatch, anticipate responding personnel’s needs, and make sound decisions under pressure in accordance with department procedures.
- Ability to use effective interpersonal skills, remain calm and composed during emergencies, and obtain information from excited callers.
- Ability to learn airport emergency procedures and radio codes.
- Ability to remain alert, react quickly, multitask, concentrate on details, and work independently with limited supervision.
Responsibilities
- Monitor CCTV in accordance with FAA regulations and airport policies and procedures to observe airport activity, monitor access to restricted areas, and prevent unauthorized entry.
- Monitor access control gate points, computerized security alarm systems, and fire alarms to ensure entry points are secure and functioning properly.
- Receive and relay service information by telephone and two-way radio to support the safety of and provide assistance to Airport police, administrative staff, and customers.
- Monitor and maintain radio communications with on-duty airport police personnel; respond to distress alarms, dispatch appropriate personnel, and answer information requests.
- Perform Monitoring Center administrative and clerical duties, including maintaining incident activity logs, tracking security hours at TSA checkpoints for federal reimbursement, disabling lost or returned security badges, and locating and reproducing surveillance video.
- Perform minor surveillance equipment repairs or adjustments and report complex malfunctions.
- Follow airport emergency procedures and make appropriate dispatch decisions.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
