Police Dispatcher

California State University, Northridge•Los Angeles, CA

1d•$4,611 - $6,718

About The Position

Under general supervision, the Police Dispatcher coordinates emergency communications, dispatches officers, responds to public inquiries, monitors campus security systems, and maintains law enforcement records. The role supports public safety operations, facilitates emergency responses, and provides professional assistance to the campus community. This is a regular, full-time position working 40 hours per week on rotating shifts, including evenings, weekends, and holidays. It has a one-year probationary period.

Requirements

High school diploma or equivalent.
Typically, one year of full-time, verifiable experience using a switchboard and two-way radio communication system in a law enforcement or comparable agency within the last ten years.
Must have completed, or be able to attend and successfully complete, the Police Officers Standards and Training (POST) Dispatcher Course.
Applicants without a POST Dispatcher Certificate must pass a written test related to essential dispatching skills.
Must successfully pass a POST background investigation, physical and psychological examinations, drug testing, and related requirements.
Communicate clearly, professionally, and empathetically with diverse individuals, including callers experiencing emergencies or stressful situations.
Remain composed under pressure, exercise sound judgment, and prioritize multiple tasks in a fast-paced emergency communications environment.
Knowledge of emergency dispatch procedures, law enforcement communications protocols, and public safety operations.
Proficiency in operating computer-aided dispatch systems, emergency telephone equipment, radio communications, and law enforcement databases.
Accurately document, retrieve, and maintain confidential records and information in accordance with applicable laws and regulations.
Strong interpersonal, organizational, and problem-solving skills, with the ability to coordinate emergency responses and collaborate effectively with public safety personnel and campus stakeholders.
Must be authorized to work for any employer in the United States.
The selected candidate must pass fingerprint clearance (LiveScan) and POST medical and psychological examinations.

Responsibilities

Answer and screen incoming calls to the police department, communicating with crime victims, witnesses, and members of the public to elicit and record pertinent information.
Operate police department and other emergency communications equipment to dispatch officers to calls for service, critical incidents, and emergencies.
Use automated dispatch and law enforcement systems and databases to enter, research, and retrieve information.
Monitor security and fire alarm systems and coordinate responses.
Maintain records and files in accordance with applicable laws and regulations.
Perform other duties as assigned.