Traffic Monitoring Operator I

AECOM • Ocoee, FL

13d • Onsite

About The Position

AECOM is seeking Traffic Monitoring Dispatcher(s) for the Florida Turnpike Enterprise. The position works with multiple software platforms and web-based applications to monitor state roads, manage traffic events and incidents, dispatch incident-management personnel, respond to public inquiries, and coordinate with AECOM staff, Florida Department of Transportation (FDOT) personnel, and partner agencies.

The Orlando Traffic Management Center operates 24 hours a day, 365 days a year, providing incident management, dispatching, and traveler information services for Florida roadways. The operations team works shifts at the TMC facility, monitoring traffic conditions and their effects on safety while communicating with motorists, first responders, FDOT staff, and mobility stakeholders. Starting pay is $19.10 per hour.

The role uses Intelligent Transportation Systems, including surveillance cameras, dynamic message signs, and ramp meters, to monitor and manage freeway conditions. It includes identifying and recording traffic events, dispatching Road Ranger operators, monitoring response plans and weather impacts, updating traveler information, coordinating with FDOT signal personnel, handling calls and radio communications, and documenting activity. The operator follows program procedures and participates in required training and certification. The position is on-site and does not include U.S. work-authorization sponsorship or relocation benefits.

Requirements

• High school diploma or GED.
• Ability to remain stationary for long periods while monitoring Intelligent Transportation Systems displays and radio broadcasts, answering and responding to calls, and communicating with staff and partner agencies.
• Ability to operate software platforms and web-based applications.
• Must pass state and federal criminal history/security background checks.
• Must pass a pre-employment drug screen.

Nice To Haves

• Previous experience in a call center, customer service, 911 operator, or dispatching environment.
• Ability to meet a high level of customer-service expectations.
• Ability to work calmly and professionally in a fast-paced, high-pressure environment.
• Previous experience in a role involving heavy telephone, radio, and computer usage.
• Effective oral and written communication skills for in-person, radio, and telephone conversations.
• Ability to interpret or understand geographic information shown on maps and map-based applications.
• Knowledge of Florida interstates and state routes, including geographic familiarity with the freeway system and arterial roadways.
• Efficient and accurate data-entry skills.

Responsibilities

• Use software and applications to control and monitor Intelligent Transportation Systems devices, including surveillance cameras, dynamic message signs, and ramp meters.
• Monitor camera video and other information sources to detect and verify events affecting traffic flow and safety, including crashes, motorist assists, debris, abandoned or stalled vehicles, maintenance, and construction activity.
• Log potential and confirmed traffic events, including lane and shoulder closures related to construction and maintenance.
• Dispatch Road Ranger Safety Service Patrol Operators responding to freeway incidents and roadway hazards.
• Provide clear, accurate directions to traffic-event locations and descriptions of events based on information from citizens, public safety partners, or FDOT personnel.
• Monitor software-generated response plans and update them as necessary to mitigate effects on freeway traffic flow.
• Monitor weather conditions for effects on traffic and take appropriate action to notify motorists and agencies about affected roadway conditions.
• Coordinate and collaborate with FDOT signal personnel.
• Update traveler information on FDOT’s fl511.com website.
• Participate in required technical and customer-service training and certification activities.
• Follow program Standard Operating Procedures and Standard Operating Guidelines.
• Routinely update asset records, equipment records, and contact lists.
• Perform communications in accordance with program customer-service expectations and training.
• Dispatch and communicate with Road Rangers using program-directed radio and telephone protocols.
• Communicate with local agencies, authorities, and RISC wrecker companies to monitor and clear traffic incidents.
• Answer calls and provide traffic or road-condition information and assistance to motorists, FDOT personnel, and other agencies; transfer calls to designated personnel when appropriate.
• Answer calls for FDOT statewide maintenance staff outside business hours and dispatch necessary personnel.
• Communicate by radio and telephone with law enforcement, ambulance, fire department, and towing-service staff about traffic incidents and required responses.
• Communicate with FDOT personnel statewide and Federal Highway Administration staff as appropriate about incidents, traffic, road, maintenance, construction, and weather conditions.
• Document activities and communications clearly, concisely, and completely.

Benefits

• Comprehensive benefits may include medical, dental, vision, life, AD&D, and disability benefits; paid time off; leaves of absence; voluntary benefits and perks; flexible work options; well-being resources; employee assistance program; business travel insurance; service recognition awards; retirement savings plan; and employee stock purchase plan.
• Technical and professional development programs and training resources.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED