Traffic Monitoring Technician II

AECOM•Mount Clemens, MI

1d•Onsite

About The Position

AECOM is hiring a Control Room Technician to provide hands-on technical services and support for traffic operations and intelligent transportation systems in the Macomb County Traffic Operations Center project. The position is based full-time on-site at a client facility in Mt. Clemens, Michigan. The technician assesses static and real-time information from multiple sources to identify roadway incidents and congestion, evaluate equipment configuration, and monitor road sensor data, verifying findings with CCTV video. The role also involves determining incident facts and severity, coordinating with engineers and other stakeholders, and preparing timely, accurate information for distribution to the motoring public through channels such as social media and text messages. The successful candidate receives training in the systems, services, and procedures used by the project team. The schedule may include weekends, major holidays, overnight shifts, and additional hours before or after a typical shift as needed. A valid driver's license and a satisfactory motor vehicle records check are required. Visa sponsorship is not offered.

Requirements

High school education plus 2 years of relevant experience, or demonstrated equivalency of experience and/or education.
Valid driver's license and ability to pass a Motor Vehicle Records check in accordance with company policy.
Ability to efficiently and effectively speak, read, and write in English on technical topics.
Ability to communicate clearly, organize correspondence, convey urgency, and document decisions made to project management.
Ability to manipulate, manage, and process data.

Nice To Haves

Strong awareness of worksite safety.
Flexibility in scheduling for special events, incidents, and emergencies.
Computer proficiency in Windows and Microsoft Office.
Ability to maintain composure and precision under pressure.
Effective communication skills, including conveying information to leadership and communicating clearly with stakeholders and the public.
Punctual attendance.
Self-motivation and adherence to operational policies.
Adaptability to changing environments and priorities.
Multitasking capability.
Ability to synthesize information from diverse sources, including automated road sensor data and CCTV cameras.
At least 1 year of experience in a traffic operations center environment.
Traffic Operations Center or Traffic Management Center knowledge and/or experience.
Experience using centralized traffic signal software systems to configure, program, and manage traffic signal systems.
Understanding of traffic signal operations and traffic management relative to traveler safety and mobility.
Ability to apply technical and analytical skills in executing services.

Responsibilities

Monitor traffic detectors, sensors, central systems, and automated traffic management systems to identify and manage roadway incidents, congestion, and device deficiencies.
Confirm and assess traffic conditions using data sources including road sensors and CCTV video.
Disseminate traffic information via telephone, email, instant messaging, social media, and other communication channels.
Send real-time incident notifications and follow-up updates, maintaining the quality, accuracy, and timeliness of information.
Create, maintain, and troubleshoot work orders for intelligent transportation systems equipment and troubleshoot traffic operations service requests.
Communicate with engineers, field technicians, transportation agency personnel, first responders, public service agencies, and other safety agencies.
Verify and compare deployed traffic signal timing plans for accuracy.
Deploy pre-designed traffic signal timing plans to address mobility concerns.
Use central traffic signal systems for device integration, historical data access, and troubleshooting.
Collaborate with the engineering team on mobility impacts and safety implications, and deploy operational changes to reduce congestion and improve safety and mobility.
Assist with data collection for studies and management needs.