Traffic Monitoring Operator I

AECOM•Pompano Beach, FL

13d•$19 - $19•Onsite

About The Position

AECOM is hiring a Traffic Monitoring Dispatcher for the Florida Turnpike Enterprise in Pompano Beach, Florida. The role works in a 24/7/365 Traffic Management Center, monitoring traffic conditions and roadway events and coordinating incident response and traveler information. Dispatchers use multiple software platforms and web-based applications, including Advanced Traffic Management Systems, and communicate with motorists, first responders, Florida Department of Transportation personnel, and other partner agencies. The position is on-site and pays up to $19.10 per hour. The operator monitors Intelligent Transportation Systems equipment and traffic information, detects and logs events affecting traffic flow and safety, dispatches Road Ranger Safety Service Patrol Operators, and helps coordinate response plans. The role also provides traveler information, responds to public inquiries, communicates with agencies and emergency services, maintains records, follows program procedures, and participates in required training and certification activities.

Requirements

High school diploma or GED.
Ability to remain stationary for long periods while monitoring systems and displays, responding to calls, and communicating with staff and partner agencies.
Ability to operate software platforms and web-based applications.
Must pass state and federal criminal history/security background checks.
Must pass a pre-employment drug screen.

Nice To Haves

Previous experience in a call center, customer service, 911 operator, or dispatching environment.
Ability to meet high customer service expectations.
Ability to work calmly and professionally in a fast-paced, high-pressure environment.
Previous experience in a role involving heavy telephone, radio, and computer usage.
Effective oral and written communication skills for in-person, radio, and phone conversations.
Ability to interpret geographic information on maps and map-based applications.
Knowledge of Florida interstates and state routes, with geographic familiarity with freeway and arterial roadway systems.
Efficient and accurate data-entry skills.

Responsibilities

Use software and applications to control and monitor Intelligent Transportation Systems devices, including surveillance cameras, dynamic message signs, and ramp meters.
Monitor video and other information sources to detect and verify events affecting traffic flow and safety, including crashes, motorist assists, debris, abandoned or stalled vehicles, maintenance, and construction activity.
Log potential and confirmed traffic events, including lane and shoulder closures related to construction and maintenance.
Dispatch Road Ranger Safety Service Patrol Operators and provide accurate event locations and descriptions.
Monitor and update software-generated response plans to mitigate effects on freeway traffic.
Monitor weather and notify motorists and agencies about weather-related roadway conditions.
Coordinate with FDOT signal personnel and other program partners.
Update traveler information on FDOT’s fl511.com website.
Participate in required technical and customer service training and certification activities.
Follow program Standard Operating Procedures and Standard Operating Guidelines.
Update asset records, equipment information, and contact lists.
Communicate with Road Rangers using program-directed radio and phone protocols.
Coordinate with local agencies, authorities, and RISC wrecker companies to monitor and clear incidents.
Answer calls and provide traffic and road-condition information or assistance to motorists, FDOT personnel, and other agencies; transfer calls when appropriate.
Answer calls for FDOT statewide maintenance staff outside business hours and dispatch necessary personnel.
Communicate with law enforcement, ambulance, fire department, towing services, and FDOT or federal personnel about incidents, traffic, roadway conditions, maintenance, construction, and weather.
Document activity and communications clearly, concisely, and completely.