Traffic Monitoring Technician II

AECOM•Mount Clemens, MI

3d•$17 - $28•Onsite

About The Position

AECOM is hiring a Control Room Technician (CRT) to provide hands-on technical services and support for traffic operations and intelligent transportation systems. The position is based full-time on-site at a client traffic operations center in Mount Clemens, Michigan, supporting the Macomb County Traffic Operations Center project team. The technician works in a fast-paced environment with changing priorities and receives training on the systems, services, and procedures used by the project team. The CRT evaluates static and real-time data from multiple sources to detect roadway incidents and congestion, assess equipment configurations, and monitor road sensor data, confirming information with CCTV video. The role coordinates with engineers, field technicians, transportation agency personnel, first responders, public service agencies, and the motoring public. It also supports operational changes intended to address mobility impacts and safety concerns, and maintains the accuracy and timeliness of traffic information disseminated through channels including social media and text messages. Weekend, major holiday, and overnight work may be required, typically as assigned. Although a typical daily schedule will be set, additional hours before or after the shift may be needed. Visa sponsorship is not offered. Newly hired employees must attend an in-person Day 1 onboarding at an AECOM office location.

Requirements

High school education plus 2 years of relevant experience, or demonstrated equivalency of experience and/or education.
Valid driver's license and ability to pass a Motor Vehicle Records (MVR) check in accordance with company policy.

Nice To Haves

Strong awareness of worksite safety.
Flexibility in scheduling for special events, incidents, and emergencies.
Computer proficiency in Windows and Microsoft Office.
Ability to maintain composure and precision under pressure.
Effective communication skills, including conveying information to leadership and communicating clearly with stakeholders and the general public.
Punctual attendance.
Technical literacy in English, including ability to speak, read, and write efficiently and effectively about technical topics.
Self-motivation, adherence to operational policies, adaptability to changing environments and priorities, and ability to multitask.
Ability to synthesize information from diverse sources, including automated road sensor data and CCTV cameras.
Ability to manipulate, manage, and process data.
At least 1 year of traffic operations center experience is a plus.
Ability to communicate clearly, organize correspondence, convey urgency, and document decisions for project management.
Knowledge of or experience with a Traffic Operations Center or Traffic Management Center.
Experience using centralized traffic signal software systems to configure, program, and manage traffic signal systems.
Understanding of traffic signal operations and traffic management as they relate to traveler safety and mobility.
Ability to apply technical and analytical skills in executing services.

Responsibilities

Monitor traffic detectors, sensors, central systems, and automated traffic management systems to identify and manage roadway incidents, congestion, and device deficiencies.
Disseminate traffic information through telephone, e-mail, instant messaging, social media, and other communication channels.
Send real-time incident notifications and follow-up updates.
Create, maintain, and troubleshoot work orders for ITS equipment and troubleshoot traffic operations service requests.
Communicate with engineers, technicians, transportation agency personnel, first responders, and other safety agencies.
Verify and compare deployed traffic signal timing plans for accuracy.
Deploy pre-designed traffic signal timing plans to address mobility concerns.
Use central traffic signal systems for device integration, historical data access, and troubleshooting.
Assist with data collection for studies and management needs.
Assess traffic data and confirm findings using CCTV video; determine incident facts and severity and prepare information for dissemination.
Maintain the quality, accuracy, and timeliness of disseminated information, including social media and text messages.
Collaborate with the engineering team on mobility impacts and safety implications, including operational changes to alleviate congestion and enhance safety and mobility.