Dispatcher

Cold War Refrigeration•Chino, CA

19d•Onsite

About The Position

Cold War Refrigeration Inc. is seeking a dispatcher to join its Service department in Chino, California. The dispatcher supports the company’s mission, quality customer service standards, and people-first culture. This full-time role is scheduled from 7:00 a.m. to 3:30 p.m., with hourly pay ranging from $20 to $38 based on experience. The dispatcher manages field technicians’ daily schedules, prioritizes emergency service calls, and serves as the main communication link among customers, managers, and service crews. The role involves optimizing routes, tracking job progress in real time, and ensuring compliance.

Requirements

High school diploma or GED.
Two to five years of experience in dispatching, call-center operations, or customer service; ideally in HVAC/R or construction trades.
Proficiency with dispatch and CRM platforms such as Simpro, Service Titan, BuildOps, or FieldEdge, and standard office tools such as Microsoft Excel and Google products.
Strong multitasking abilities.
A calm demeanor in high-pressure emergency situations.
Clear verbal communication.

Nice To Haves

Technical certification or an associate degree in a related field.
Experience in dispatching, call-center operations, or customer service within the HVAC/R or construction trades.

Responsibilities

Assign incoming repair, maintenance, and installation requests to technicians based on skill set, proximity, and urgency.
Rapidly dispatch technicians for emergency calls.
Provide customers with arrival windows, notify them of technician delays, and handle service inquiries or complaints.
Coordinate parts ordering, relay technical requirements, and monitor active job statuses throughout the shift.
Review incomplete work orders, update CRM and field-service software, and manage on-call shift schedules.