Dispatcher

Tip Top Garage Doors • Indian Trail, NC

3h • $17 - $20

About The Position

Tip Top Garage Doors is hiring a dependable, detail-oriented Dispatcher in Indian Trail, North Carolina. The Dispatcher coordinates schedules, supports field technicians, and helps ensure efficient daily operations and a smooth, professional customer experience. The role involves scheduling and dispatching service and repair calls, responding to schedule changes and customer needs, communicating with technicians, customers, and management, and supporting office and operations tasks. The posted pay range is $17–$19 per hour; compensation depends on experience and is not guaranteed. Candidates must undergo pre-employment background and drug screenings and a motor vehicle record check.

Requirements

• High school diploma or equivalent.
• 1–3 years of dispatching, scheduling, or service coordination experience.
• Strong multitasking, organization, and time-management skills.
• Clear, professional written and verbal communication.
• Calm, solution-focused mindset under pressure.
• Team-oriented attitude and willingness to help where needed.
• Comfort using computers and learning new systems quickly.
• Successful completion of pre-employment background and drug screenings and a motor vehicle record check.

Nice To Haves

• Garage door industry experience.
• Familiarity with ServiceTitan or similar scheduling software.

Responsibilities

• Schedule and dispatch service and repair calls based on technician location, availability, and skillset.
• Monitor and adjust schedules in real time to respond to changes, emergencies, and customer needs.
• Communicate with technicians, customers, and management throughout the day.
• Review daily jobs to ensure the correct skill levels, parts, notes, and payment details are in place.
• Optimize routes to reduce drive time, improve efficiency, and minimize callbacks.
• Serve as a primary customer contact by answering questions and setting clear expectations.
• Document customer interactions accurately and ensure appropriate follow-up.
• Handle inbound calls and route them appropriately.
• Support the office and operations team with additional administrative tasks as needed.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Paid time off
• Paid holidays
• 401(k) with company match
• Employee discounts
• Referral bonuses
• Ongoing training and development
• Opportunities for growth into senior or leadership roles

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED