Dispatcher

Service Corporation International•Dallas, TX

About The Position

The Dispatcher schedules resources and automotive equipment for daily funeral home and/or care center operations. The role ensures adequate coverage to serve client families while making effective use of company personnel and physical resources in accordance with budgetary standards. Responsibilities include receiving first-call information, dispatching associates and vehicles, processing removal paperwork, assisting with embalming documentation, coordinating schedules for internal staff and market locations, maintaining in-house resource schedules, and ensuring sufficient resources to meet market commitments. The Dispatcher provides customer service to internal and external customers, communicates with location associates to prevent confusion, and supports a collaborative team atmosphere. Depending on the location, the role may also manage casket, cremation-container, and general-supply inventory and place orders as needed. Other duties may be assigned by management.

Requirements

High school diploma or GED equivalent.
At least six months of scheduling or logistics experience.
A current valid driver’s license may be required.
Good driving record.
Knowledge of the company’s service promise, services, capabilities, policies, procedures, and practices.
Ability to resolve issues in accordance with company goals and objectives.
Excellent communication and interpersonal skills.
Ability to prioritize and organize effectively with close attention to detail.
Ability to work in a fast-paced, high-pressure environment.
Ability to multitask using multiple software programs simultaneously.
Ability to communicate with associates, customers, and suppliers in person or by phone.
Solid knowledge of computers, MS Office, email, internet, and other software, or willingness to learn.

Responsibilities

Dispatch associates and vehicles to meet the needs of client families and provide scheduled services.
Receive first-call information and initiate the resources required for dispatch.
Process removal paperwork and assist with recording embalming documentation as required.
Schedule activities for internal staff and market locations, including removals, visitations, transfers, and decedent memorial services.
Maintain in-house schedules for location resources and schedule sufficient resources to meet market commitments.
Communicate with location associates, including directors, managers, and other staff, to mitigate confusion and misunderstanding.
Provide exceptional service to internal and external customers and build strong relationships in a team atmosphere.
Manage casket and cremation-container inventory for the market and place orders as required, where applicable.
Order additional general supplies at the direction of location management, where applicable.
Perform other duties as directed by management.