Dispatcher
ITW•New York, NY
•$29 - $40•Onsite
About The Position
This role is responsible for coordinating dispatch operations to ensure timely and efficient service delivery to customers. The position requires frequent interaction with internal staff and continuous communication with customers and external partners, using strong professionalism, courtesy, and tact to maintain positive relationships. The individual may also handle sensitive or confidential information and must exercise discretion. Overall, the role supports operational efficiency while upholding high standards of customer service.
Requirements
- High school diploma or GED
- 1-2 years of dispatching experience
Nice To Haves
- Vocational Training/Associate Degree is preferred.
Responsibilities
- Respond to incoming service requests and accurately log all customer calls into the system.
- Coordinate and schedule service calls, assign priorities, and dispatch technicians as needed.
- Monitor and follow up on parts orders to ensure timely completion of service and customer satisfaction.
- Maintain and update inspection lists and equipment records.
- Manage equipment files and communicate with customers regarding estimates, new equipment, and service completion.
- Support operational needs by assisting with consignment tracking, customer inquiries, shipping/receiving, and call handling.
- Provide training and cross-training to employees as requested.
- Follow up on completed service calls to confirm customer satisfaction and identify opportunities for service agreements.
- Process and distribute customer invoices.
- Manage third-party billing activities.
- Schedule preventative maintenance (PM) services.
- Prepare and provide repair quotes to customers.
Benefits
- equal employment opportunity
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
