Dispatcher

RBGlobal•Houston, TX

19d

About The Position

The Dispatcher manages towing resources to support smooth vehicle pickups and deliveries and improve branch productivity. This role provides customer service to towing partners and coordinates capacity and resource demands. It contributes to the organization’s business and branch growth. IAA Holdings, LLC (IAA), a Ritchie Bros. Auctioneers company, is a global marketplace for commercial assets and vehicles. Its platform supports the marketing and sale of total-loss, damaged, and low-value vehicles, serving sellers such as insurers, dealerships, fleet lease and rental car companies, and charitable organizations, and buyers in more than 170 countries. This position is part of Yard Operations, a team that supports live auctions through a range of operational and administrative roles.

Requirements

At least 2 years of customer service experience.
At least 1 year of direct dispatch experience.

Responsibilities

Direct towing operations and activities related to on-time performance goals.
Manage tow truck resources, assign work efficiently, and optimize tower productivity.
Plan future-day resource requirements and coordinate with towers to secure necessary truck resources.
Identify when demand exceeds tow truck capacity and refer to part-time networks for additional resources.
Monitor transportation costs and identify cost-saving opportunities.
Recruit new towers to expand towing networks and resources.
Provide drivers with necessary documentation for each pickup and delivery, including handling checks and cash as needed.
Monitor work in progress and make adjustments to support timely performance.
Identify and escalate transportation issues or concerns to management.
Build a fundamental relationship with the IAA Transportation team.
Establish and maintain positive working relationships with tow drivers.
Review and analyze transportation activity reports, including time-performance metrics.
Follow safety guidelines and company policies and procedures.
Perform other duties as assigned.