Dispatcher

ABM US • Warwick, RI

19d • Onsite

About The Position

The Dispatcher assigns Wheelchair Attendants and Security Operations personnel to locations and tasks throughout the terminal. Working under general supervision and following established procedures and policies, the Dispatcher provides customer service and maintains effective working relationships with clients and colleagues. The role coordinates resources based on customer requests and job demands, communicates assignments, and records assignment data in a computer database.

The Dispatcher schedules and dispatches employees, teams, and equipment using radios, telephones, and computers; monitors personnel and equipment locations and utilization; and helps ensure resources move efficiently and services are delivered in a timely manner. The Dispatcher also advises personnel about hazards and operational issues, coordinates with supervisors, oversees communications in assigned areas, and follows applicable safety, security, quality, and regulatory standards.

Requirements

• Must be at least 18 years of age.
• Must meet requirements for approval to work in specific ATS environments, if applicable, including providing a ten-year work history if available.

Nice To Haves

• Customer service experience.
• One year of similar work experience.

Responsibilities

• Assign individuals and teams to tasks and locations throughout the terminal.
• Schedule and dispatch employees, crews, teams, or equipment according to customer requests, specifications, and needs.
• Determine the personnel, equipment, vehicles, or materials required for work orders or client requirements.
• Communicate assignments to employees and enter assignment data into a computer database.
• Use radios, telephones, and computers to transmit assignments and compile work-progress statistics and reports.
• Provide assistance, information, and customer service as requested.
• Advise personnel about construction areas, accidents, weather, hazards, bottlenecks, wait times, and related problems.
• Consult supervising personnel to address questions, problems, and service or equipment requests.
• Monitor personnel and equipment locations and utilization to coordinate service and promote efficient, timely movement of resources.
• Oversee communications within assigned areas.
• Maintain effective communication and working relationships with clients, co-workers, shift coordinators, supervisors, and managers.
• Comply with company, client, and regulatory safety, security, compliance, quality, and other established procedures.
• Perform other duties as assigned.

Benefits

• Free parking for ABM employees.
• Time and a half on Sundays and observed holidays.
• Comprehensive benefits package; details are available through ABM Employee Benefits for Front Line Team Members.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed