Dispatcher Jobs

About The Position

Requirements

• High School Diploma or equivalent
• Three years Heavy Equipment experience
• Excel and email (basic knowledge of Office software, preferably MS Word)
• Ability to perform high quality repairs, in an efficient fashion, and maintain a clean working environment while working in the field.
• Must be able to work independently.
• Ability to use resources for information (when written documentation is not available)
• Has good decision making practices and ability to follow directions.
• Demonstrates effective communication ability, representing Altorfer’s professional image to customers and office personnel.
• Must have good organizational skills and ability to write technical reports.
• Must have intermediate keyboarding skills.
• Must maintain a Class “B” CDL

Responsibilities

• Ability to properly and completely fill out all service reports, inspection checklists and timecards within department guidelines.
• Completes all paperwork before moving on to next job; communicates extra time needed to complete tasks to dispatcher.
• Ability to use SIS, ET, parts and service manuals.
• Properly segment jobs and order parts accordingly.
• Return unneeded parts immediately upon job completion, complete all necessary warranty documentation and send completed follow up forms on a timely basis.
• Effectively communicate job status to customers and office personnel.
• Works in an efficient manner; at customer’s jobsite, in the shop and when driving to location or shop.
• Capable of in-depth electrical, hydraulic and power train relate troubleshooting using prescribed tool, guidelines and documentation.
• Maintain Altorfer supplied tooling and equipment, including company provided service vehicle.
• Technician may be required to orchestrate special parts arrangements to ensure that downtime is reduced as much as possible.
• Perform mechanical work relating to the business of the department.
• Keep current with industry standards.
• Maintain a high level of customer satisfaction, with excellent work ethic, neat appearance and good communication skills. Take full ownership of job.
• Use safe working practices.
• Must maintain a Class “B” CDL
• Redos or excessive labor do not exceed 5% of total labor hours worked and no cases occur where the customer or company’s equipment is damaged due to mechanic’s neglect or abuse.

Benefits

• Competitive pay
• Excellent benefits