Dispatcher

Aston Carter•Newark, NJ

13d•$20 - $23•Remote

About The Position

The Dispatcher supports a nationwide sales and service team delivering chemical products and solutions to customers in the food service and hospitality industries. The role coordinates service assignments for approximately 300 field associates, organizing and delegating work through a dispatch queue. It focuses on operational excellence and helping field teams provide high-quality customer service in a high-volume, fast-paced environment. This is a fully remote, contract position based in Newark, New Jersey. The schedule is Monday through Friday on a day shift, typically 7:00 a.m. to 4:00 p.m. Candidates should live within approximately 100 miles of Newark. The role is part of a growing dispatcher team and may run for 10–12 months, with the possibility of leading to permanent hire. The stated pay range is $20.00–$23.00 per hour. Benefits may be available depending on eligibility, job classification, and length of employment. The posting states that the anticipated application deadline is November 7, 2026.

Requirements

Customer service experience and a commitment to high-quality support.
Experience coordinating schedules and handling high-volume workloads.
Proficiency with Excel, including sorting, filtering, and basic spreadsheet functions.
Comfort using Microsoft applications and CRM or call center systems.
Strong written and verbal communication skills for interacting with technicians, leadership, and customers.
Ability to perform accurate data entry and manage dispatch and service information.
Ability to manage changing priorities and work effectively under time pressure.
Strong conflict-resolution skills to address scheduling or service-related issues.
Ability to work independently in a remote environment.
Ability to collaborate effectively with area leadership and field associates.

Nice To Haves

Prior dispatching experience in a service or call center environment is strongly preferred.
Positive attitude and professional demeanor when working with customers and team members.
Solution-oriented mindset with a focus on problem-solving and continuous improvement.
Willingness to learn new systems, tools, and processes.
Interest in pursuing a long-term career path in service, sales, or operations management.

Responsibilities

Process a high volume of incoming service requests accurately and efficiently.
Assign service appointments and dispatch service technicians to customer locations, ensuring timely response and prioritization of customer needs.
Develop, maintain, and adjust technician schedules to ensure proper staff coverage based on changing customer demands.
Optimize service technician hours, availability, and accountability to maximize operational efficiency.
Collaborate with area leadership to support Retain, Grow, and Gain initiatives and overall business objectives.
Partner with field associates to troubleshoot issues, resolve problems, and improve field effectiveness.
Use CRM and call center tools to track service requests, document activities, and maintain accurate records.
Perform accurate data entry and manage information in spreadsheets and dispatch systems.
Organize and support meetings and communications related to service operations and dispatch activities.
Provide professional, responsive customer service and support to internal stakeholders and external customers.
Manage changing priorities in a dynamic environment while maintaining service quality and meeting deadlines.