Dispatcher

City of Fairfield • Fairfield, OH

14d

About The Position

The City of Fairfield Police Department is hiring a Dispatcher through an open competitive Civil Service examination to establish an Eligibility List. Under general supervision, the Dispatcher handles 911 emergency and non-emergency calls and takes appropriate action, including relaying messages and emergency information by telephone or radio. The position provides competent and efficient service to coworkers and members of the public by telephone, computer messaging, or in person, and maintains working relationships with security, law enforcement, and crisis agency personnel to facilitate emergency responses.

Candidates must pass the Civil Service exam, which covers duties of the position, multi-task listening skills, and following directions. A score of at least 70% is required to proceed to subsequent hiring steps. If candidates receive the same passing score, application filing time determines their order on the Eligibility List. If hired, the Dispatcher must achieve and maintain LEADS and Emergency Medical Dispatch certifications. The position has a 12-month probationary period and pays $28.97–$33.39 per hour.

Requirements

• High school diploma or GED.
• Effective interpersonal service skills.
• Effective language and grammar skills.
• Above-average oral and written communication, interpersonal, and decision-making skills.
• Ability to make sound judgments in critical situations and multitask in a high-stress environment.
• Ability to patiently deal effectively with people of various socioeconomic levels.
• Basic computer literacy, including data-entry and word-processing experience.
• Knowledge of contemporary office procedures and machines.
• Must successfully complete the Civil Service examination.
• If hired, must achieve and maintain LEADS and Emergency Medical Dispatch certifications to perform the position.

Nice To Haves

• Some awareness of secondary languages is preferred.
• Previous experience in police, fire, and EMS is preferred.

Responsibilities

• Answer and respond to emergency and non-emergency telephone calls.
• Dispatch police, fire, and/or EMS personnel as circumstances require, or handle calls in another appropriate manner.
• Refer calls as appropriate and be alert and sensitive to special needs.
• Relay messages and provide emergency information by telephone and/or radio.
• Compile, package, and enter numerical and textual data into a computerized system.
• Generate requested reports and other data, including citations, warrants, and arrest records.
• Provide competent and efficient service to coworkers and the public by telephone, computer messaging, or in person.
• Develop and maintain working relationships with security, law enforcement, and crisis agency personnel to facilitate emergency responses.
• Generate reports, complete computerized and hard-copy forms, and log incidents and information as required.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED