Dispatcher

Aston Carter•Berwyn, IL

13d•$20 - $22•Remote

About The Position

The Dispatcher supports a high-performing sales and service team delivering chemical products and solutions to customers in the food service and hospitality industries. The role coordinates service assignments for approximately 300 field associates through a dispatch queue, aiming to provide timely customer support, optimize technician schedules, and enable effective service delivery. This is a fully remote position based in the Chicago area, with candidates expected to live within approximately 100 miles. The schedule is Monday through Friday, typically 7:00 a.m. to 4:00 p.m. Central Time. The dispatcher works virtually with field technicians, leadership, and a remote dispatch team that is approximately 30 people and expected to grow to around 60. The position is described as a 10–12 month contract with potential for permanent hire and opportunities for career advancement in service, sales, or management.

Requirements

Previous dispatching experience is strongly preferred, ideally in a high-volume service or call center environment.
Customer service or customer support experience and a strong commitment to customer satisfaction.
Experience coordinating schedules and handling high-volume workloads in a fast-paced environment.
Proficiency with Excel, including sorting, filtering, and basic spreadsheet functions for data entry and reporting.
Comfort using CRM systems and Microsoft applications to manage service requests and customer information.
Strong written and verbal communication skills.
Ability to manage changing priorities and multiple tasks while maintaining accuracy and attention to detail.
Strong conflict-resolution skills for scheduling issues and service-related challenges.
Ability to work independently and maintain productivity in a remote work setting.
Positive, solution-oriented approach when working with customers and colleagues.
Willingness to learn and adapt to new tools, processes, and operational requirements.

Nice To Haves

Experience in service dispatch or call center environments.
Familiarity with service dispatch processes and best practices.
Comfort with data entry and Excel-based data management.
Ability to organize and support meetings related to service operations.
Demonstrated ability to work effectively as part of a growing remote team.
Interest in pursuing a long-term career path in service, sales, or management.
Alignment with an inclusive culture that values diverse perspectives and ideas.

Responsibilities

Process a high volume of incoming service requests and assign service appointments through the dispatch queue.
Dispatch service technicians to customer locations, prioritizing responsiveness and customer service.
Develop, maintain, and adjust daily and weekly schedules to provide appropriate staff coverage as customer needs change.
Optimize technician hours, availability, and accountability to support field productivity and service quality.
Collaborate with area leadership on Retain, Grow, and Gain initiatives and broader business objectives.
Partner with field teams to identify and resolve operational issues, improve processes, and enhance field effectiveness.
Use CRM and call center tools to log, track, and manage service requests and customer interactions.
Enter data accurately and maintain dispatch records, schedules, and service documentation in Excel and related systems.
Organize and participate in meetings as needed to align dispatch activity with service and sales goals.
Manage changing priorities and high-volume workloads while maintaining a strong commitment to customer service.
Communicate professionally with technicians, sales and service teams, and customers to coordinate service activities.
Resolve scheduling conflicts, service delays, and customer concerns.