Dispatcher

Cranney Home Services•Danvers, MA

14d•$55,000 - $60,000•Onsite

About The Position

Cranney Home Services is hiring a Dispatcher to coordinate residential service appointments and technicians in the field. The role evaluates customer calls, assigns the best technician to each appointment, relays job information, and keeps customers updated on technician progress. The Dispatcher also records service-call results, prepares report summaries for senior management, and supports customer satisfaction and repeat business through professional phone interactions. This is a full-time, in-office position for candidates who live in Massachusetts. The schedule is Tuesday through Friday, 10:00 a.m. to 6:00 p.m., and Saturday, 8:00 a.m. to 4:00 p.m. Pay is $25–$28 per hour. The position serves residential customers only; there is no commercial work. Success is measured in part by matching technicians to jobs based on skill and geography and keeping accurate time for technicians and apprentices.

Requirements

Proven track record in customer service.
IT competence, good typing skills, and proficiency with phone systems.
Highly organized with exceptional follow-through abilities.
Strong verbal and written communication skills.
Ability to build trust, diffuse conflict, and hold others accountable.
Engaging personality suited to a fast-paced, goal-driven environment.
Ability to work as a competitive individual contributor and as part of a team.
Highly motivated, flexible, and positive attitude.
Must live in Massachusetts for this in-office position.

Nice To Haves

Knowledge of the construction industry, including HVAC, plumbing, and electrical.

Responsibilities

Evaluate customer calls and assign the best technician to each service appointment.
Prioritize urgent and profitable calls to meet daily revenue and sold-hour goals.
Relay accurate information to technicians to support proficient, quality customer experiences.
Update customers throughout the day on technician progress.
Manage the whereabouts and needs of technicians in the field.
Record service-call results and create report summaries for senior management.
Handle inbound and outbound customer calls.
Build customer rapport and encourage repeat business through professional interactions.
Respond to customer requests, resolve issues, and promote the brand.
Participate in training to improve sales and ensure quick, accurate dispatch of incoming orders.
Perform miscellaneous duties as assigned.
Match technicians to jobs based on skill set and geography.
Keep time for technicians and apprentices.

Benefits

75% employer-paid health insurance; family, employee-and-spouse, and employee-and-child coverage is 59% employer-paid.
50% employer-paid dental insurance.
100% employer-paid vision insurance.
Company-paid life insurance.
Short-term and long-term disability coverage.
Wellness reimbursement program.
Flexible spending account (FSA).
Employee assistance program (EAP).
401(k) with 4% company match through Fidelity.
Generous PTO and sick leave.
Paid major holidays off.
Employee referral bonuses.
Supportive, family-like team culture.