Dispatcher

Nextech • Sun Prairie, WI

14d • Onsite

About The Position

Nextech is hiring a Dispatcher to support field service operations for its HVAC/R services business. The Dispatcher serves as a connection point between field technicians and customers, coordinating schedules and service requests so work proceeds efficiently and professionally. The role manages dispatch boards, communicates updates, tracks service information, supports purchasing and data entry, and works with Regional Service Managers to schedule new calls. This is an office-based position that requires precision, adaptability, urgency, and a commitment to accurate documentation and customer and team support.

Requirements

• Previous dispatch experience; service industry experience is preferred.
• High-level computer skills, especially in Excel.
• Excellent organizational and time-management skills.
• A strong sense of urgency and ability to prioritize tasks effectively.
• Strong written and verbal communication skills in English, including the ability to understand and respond to questions and instructions and read, interpret, and prepare job-related documents.
• A team-first attitude and solution-focused mindset.
• Ability to thrive in a fast-paced, deadline-driven environment.
• Attention to detail, accuracy, and follow-through.

Responsibilities

• Manage real-time manual and electronic dispatch boards and keep technician schedules current.
• Communicate service updates, customer needs, and schedule changes to technicians and management.
• Track service history, job updates, and customer communications in the database.
• Coordinate daily schedules to promote efficiency, accuracy, and timely work completion.
• Verify technician check-ins and check-outs and confirm IVR compliance.
• Ensure technicians have the correct parts and purchase orders to complete jobs.
• Provide professional, urgent support to internal teams and customers.
• Collaborate with Regional Service Managers to clear and schedule new service calls.
• Manage data entry, purchasing, and internal support for the assigned region.
• Communicate job-related information clearly and accurately with customers, colleagues, and others as needed to perform assigned duties.
• Follow applicable work instructions and safety procedures, and complete required documentation.

Benefits

• Paid training, certification support, and education reimbursement.
• Multiple health plans, including a free employee-only option.
• Dental and vision coverage beginning after 30 days.
• Free life insurance equal to the employee’s annual salary.
• 401(k) with a 50% company match on the first 6%.
• Optional supplemental life, disability, accident, and critical illness coverage.
• Seven paid holidays and paid time off.
• Discounts on travel, auto, dining, and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed