Dispatcher (Copy)

Precision Door Service•Seattle, WA

13d

About The Position

Reporting directly to the Customer Experience Department Manager, the Dispatcher manages daily job boards to support efficient and equitable distribution of technician jobs. The role uses a computerized scheduling system to arrange appointments for new and returning customers across multiple markets, coordinate with technicians, assist the call center, and follow up on pending work orders. The Dispatcher provides outstanding customer service and support to internal teams and customers while balancing multiple priorities and deadlines.

Requirements

Proficient computer skills in Word, PowerPoint, Outlook, and Excel.
Positive attitude and interpersonal skills.
Self-starter with resourceful initiative and a strong desire to learn.
Excellent analytical and decision-making skills, with strong initiative.
Excellent attention to detail and accuracy.
Excellent written and verbal communication skills, delivered positively, professionally, and effectively.
Ability to multitask as needed.
Ability to remain calm when customers are distressed or upset.
Willingness to work weekends if needed.

Nice To Haves

Knowledge of the industry is recommended but not required.

Responsibilities

Use a computerized scheduling system to set and dispatch appointments for new and returning customers in multiple markets.
Respond by email to service inquiries, resolve problems, and help retain accounts.
Ensure appointments are scheduled evenly and within technicians’ service areas.
Communicate upcoming jobs and appointment changes to technicians.
Assist the call center with scheduling issues and inquiries.
Assist technicians with customer follow-up appointments and scheduling issues.
Prioritize conflicting needs, handle matters promptly and proactively, and follow through on projects to completion, often under deadline pressure.
Maintain a positive, empathetic, and professional attitude toward customers.
Keep records of customer interactions, transactions, comments, and complaints.
Follow up on pending work orders and work with customers to schedule installations.