Dispatcher

Medline Industries, LP • Oklahoma City, OK

13d • $19 - $28

About The Position

The Dispatcher assures that all routes are filled and provides timely instructions and responses to information requests from drivers and customers throughout the day. The role supports customers with delivery questions and concerns, including no-shows, cancellations, and scheduled deliveries. It uses computer systems and reference materials to assign driver resources and routes efficiently, maintain route schedules and manifests, coordinate delivery appointments, and complete reports and clerical duties. The Dispatcher also ensures the necessary paperwork is available to the appropriate departments for on-time delivery departures.

Requirements

• High school diploma.
• Two years of experience handling inbound or outbound calls, scheduling, and/or administrative work.

Responsibilities

• Respond to customer questions and concerns about deliveries, including no-shows, cancellations, and scheduled deliveries.
• Respond to customer inquiries and needs in a timely manner.
• Use computer systems to retrieve schedule and asset information.
• Use reference materials to determine driver-resource and route assignments, aiming for efficiency and utilization while reducing mileage when possible.
• Update, prepare, and distribute the daily route schedule.
• Monitor and document route manifests and deliveries throughout the day, adjusting them as needed.
• Make and schedule appointments with customers requiring delivery appointments.
• Route drivers according to their skill sets and available DOT-mandated Hours of Service regulations.
• Complete daily reports and clerical duties.
• Ensure the appropriate departments have the paperwork needed for on-time delivery departures.

Benefits

• Health insurance
• Life and disability benefits
• 401(k) contributions
• Paid time off
• Employee Assistance Program access for employees working fewer than 30 hours per week
• Employee Resource Groups
• Employee Service Corp
• Continuing education and training

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED