Dispatcher Jobs

About The Position

Requirements

• High school education or equivalent training.
• 0–18 months of experience.
• General knowledge of product lines and service parts.
• Ability to use a wide range of procedures and exercise judgment within standard practices.
• Courtesy and tact in frequent interactions with branch employees, customers, and other outside personnel.

Responsibilities

• Answer incoming telephone service requests and record pertinent information on a call sheet or computer.
• Dispatch calls, provide information needed by Service Technicians, and determine service-call priorities.
• Clear calls when completed service tickets are received from Service Technicians.
• Maintain follow-up for parts ordered by Service Technicians in accordance with company policies and guidelines.
• Check service tickets for proper extensions and correctness, including inspections due.
• File service tickets numerically.
• Type and/or maintain inspection lists for Automatic Scale/Wrapper and General Line.
• Update and maintain computer or manual files using monthly active installation list change notices.
• Maintain the equipment file, including contacting customers about overhaul estimates, new equipment prices, and service completion.
• Prepare productivity reports in manual offices, including maintaining a no-charge file for management reference.
• Assign service tickets to Service Technicians.
• Transfer incomplete service calls and pertinent information to the call sheet or assign the appropriate computer status for the following day.
• Perform other clerical duties as needed, such as assisting with consignment tracking, walk-in customers, shipping and receiving, and calls for a supervisor.
• Perform parts-area duties as needed.
• Train or cross-train other employees as requested.
• Interface with a branch computer if available.
• Follow up on completed service calls to verify customer satisfaction and promote service contracts.