Public Safety Dispatcher

Northeastern University•Oakland, CA

About The Position

Reporting to the Dispatch Supervisor, the Public Safety Dispatcher manages the day-to-day communications function of the Communications Center for the Oakland Campus. The dispatcher answers calls for service and dispatches officers to those calls. The role may also include monitoring the public safety walk-in center during non-business hours or as needed.

Requirements

High school diploma or GED equivalent.
One or more years of relevant experience.
Valid U.S. driver's license.
Certification in a POST Public Safety Dispatcher course, or successful completion of a qualifying course within six months of hire.
APCO certification within six months of hire.
Pass a criminal background check.
Submit to a drug test and psychological exam.
Possess CPR (BLS/HCP) certification, or obtain it within the first three months.
Ability to multitask, prioritize, and quickly synthesize information.
Ability to remain calm, focused, and exercise sound judgment in rapidly evolving, stressful emergency situations.
Excellent verbal and written communication skills.
Strong computer and typing skills, and ability to learn new software.
Excellent interpersonal skills and ability to work effectively with a wide variety of people.
Professional phone manner and a service mentality.
Team- and goal-oriented.
Ability to exercise discretion when handling confidential information.

Nice To Haves

Bachelor’s degree in criminal justice, communications, leadership, or another related area.
Former dispatch or law enforcement experience.
Call-taking experience.
Experience in a higher education setting.
Certifications in applicable training and courses related to dispatch and emergency communications.

Responsibilities

Receive emergency and non-emergency telephone calls.
Determine the nature, location, and priority of requests, and dispatch appropriate resources according to established procedures.
Enter, update, and retrieve information from a variety of computer systems.
Disseminate mass emergency notification alerts when necessary.
Monitor radio traffic, security alarms, fire alarms, and video security cameras.
Provide referral services and victim resources.
Research, collect, analyze, document, and disseminate public safety intelligence.
Complete initial training and maintain knowledge through continuing education.
Monitor the 24/7 public safety walk-in center and dispatch officers as needed for walk-in reports.
Perform other duties as assigned.