Dispatcher

Diamond Line Delivery Systems Inc • Kent, WA

5d

About The Position

Diamond Line Delivery Systems, Inc. is a growing logistics and transportation company founded in 2000 in Boise, Idaho. It is 100% employee owned and emphasizes customer service, reliability, integrity, and employee development.

The LTL Dispatcher coordinates the daily movement of less-than-truckload freight. The role schedules and dispatches drivers, monitors shipments and delivery schedules, optimizes routes, and communicates with drivers, customers, and internal teams. It supports operational efficiency and customer satisfaction by responding to delays and other operational issues and maintaining accurate records.

Requirements

• Proven experience as a dispatcher or in a similar transportation-industry role.
• Strong understanding of LTL operations, routing, and scheduling.
• Proficiency with dispatch software and other logistics management tools.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Ability to work in a fast-paced environment and handle high-pressure situations.
• Knowledge of DOT regulations and compliance requirements.
• Must be 21 years or older.
• Must have a high school diploma or equivalent.
• Must be willing to take a drug test and submit to a background investigation.
• Legal authorization to work in the U.S. is required; employment visa sponsorship is not available.

Nice To Haves

• Experience with LTL freight.

Responsibilities

• Schedule and dispatch LTL pickup and delivery shipments to drivers.
• Monitor daily dispatch activity, track shipment status in the system, and help keep deliveries on time.
• Optimize routes for efficiency and cost-effectiveness.
• Provide drivers with the information and instructions needed for their routes.
• Communicate with drivers, customers, the dock, and customer service to keep freight moving and answer customer questions.
• Resolve delays and operational issues promptly and develop contingency plans for traffic delays, equipment failures, and other unexpected events.
• Monitor driver logs and hours of service to ensure compliance with DOT regulations and company policies.
• Maintain accurate documentation and records.
• Report on delivery performance, driver productivity, and other key metrics.

Benefits

• Competitive salary with performance-based incentives.
• Medical, dental, and vision insurance.
• Life insurance.
• Health Savings Accounts and Flexible Spending Accounts.
• Inclusion in the Company Funded Employee Stock Ownership Plan (ESOP).
• Paid time off and holidays.
• A positive and collaborative work environment.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED