Dispatcher

Capital Waste Services LLC•Aiken, SC

5d•Onsite

About The Position

Capital Waste Services (CWS), a provider of solid waste and recycling services across the Southeast, is hiring a Dispatcher to support daily operations. The Dispatcher coordinates communication among drivers, operations, and customer service to support efficient route execution and timely service delivery. The role dispatches drivers, resolves service issues in real time, and maintains accurate operational and customer records. This is an office-based, in-person position in a fast-paced, high-volume operational environment. It involves frequent communication with drivers and field personnel. Capital Waste Services describes its workplace as collaborative and high-integrity, with a safety-first culture, operational support, and opportunities for career advancement.

Requirements

High school diploma or GED.
At least 1 year of customer service, dispatch, logistics, or call center experience.
Strong communication and problem-solving skills.
Ability to multitask in a fast-paced, high-volume environment.
Excellent customer service and conflict resolution skills.
Strong organizational and time-management abilities.
Ability to prioritize tasks and adapt to changing operational needs.
Proficiency in Microsoft Office, including Excel, Outlook, and Teams, and internal systems.
Strong attention to detail and data accuracy.

Nice To Haves

Experience in waste management, transportation, or route-based operations.
Familiarity with dispatch or routing systems.
Experience working with drivers or field personnel.

Responsibilities

Communicate with drivers throughout the day to provide routing instructions, updates, and support.
Monitor route progress and proactively address delays, missed pickups, and other service issues.
Adjust routes as needed to maintain service efficiency and customer satisfaction.
Coordinate with operations leadership to ensure timely service completion.
Respond professionally and promptly to customer inquiries, service requests, and complaints.
Investigate and resolve service issues, including missed pickups and delays, and communicate updates or resolutions to customers as needed.
Enter and maintain service orders, route data, and customer information in company systems.
Review daily reports and assist with route scheduling and adjustments.
Maintain accurate customer records, contracts, and service agreements.
Support billing and collections processes as needed.
Work with drivers, route managers, sales, and customer service teams to support seamless operations.
Assist with onboarding new accounts and transitioning service agreements from sales to operations.
Support operational goals by maintaining workflow accuracy and responsiveness.