Drayage Dispatcher

NFI Industries•Mobile, AL

About The Position

The Drayage Dispatcher plans utilization of drivers and owner-operators for container movements between port locations and customer facilities. The role coordinates load planning, driver scheduling and appointments, dispatch operations, and service communications while supporting accurate operations records and driver settlement processes. The dispatcher also helps maintain subcontracted carrier capacity, responds to driver and carrier needs, and supports the rollout of safety, security, and operational programs.

Requirements

At least one year of port drayage experience working with ocean container drayage customers at ports.
High school diploma or general education degree.
At least one year of experience in the drayage or intermodal business.
Knowledge of customer service principles and practices.
Verbal and written communication skills.
Listening skills.
Customer-focused team-player approach.
Time-management skills.
Computer knowledge, including Outlook, Gmail, and Microsoft Office (Word, Excel, and PowerPoint).
Strong organization, attention to detail, and accuracy.
Bilingual English/Spanish proficiency is required.
Ability to work under pressure in a fast-paced environment.
Ability to multitask while remaining detail-oriented.
Responsible and professional attitude; timely and reliable.
Excellent follow-up skills.

Nice To Haves

Experience with the Trinium Transportation Management System is desired.
Proficiency in Microsoft Word and Excel.

Responsibilities

Plan utilization of drivers and owner-operators for container movements to and from ports and customer facilities.
Provide load planning, driver scheduling and appointments, and dispatch services for the in-house owner-operator fleet and sub-haulers.
Maintain positive and encouraging working relationships with dispatchers and drivers.
Communicate service issues to facility departments.
Provide daily and weekly performance and KPI reports.
Manage and maintain operational inputs for driver settlements in coordination with dispatchers and settlement teams.
Use the Trinium system to address issues and document interactions.
Maintain sufficient sub-haulers to handle increases in volume.
Follow the escalation process for major service failures or issues.
Respond promptly to driver or carrier needs.
Enter load statuses accurately and promptly into the operations system.
Assist with rolling out safety, security, and operational programs.
Complete daily and weekly tasks accurately and on time.